Executive Director: Employee Service Center

Pima Community College; Tucson (AZ); On-site; USD 120,000 - 190,000; Full time

Job summary

Pima Community College is seeking an Executive Director of the Employee Service Center to lead payroll, benefits, and employment processing with a focus on compliance and service excellence. The role drives system technology, data-driven analysis, and policy development to support the College’s mission.

The position oversees biweekly payroll, health and wellness programs, HRIS/ERP systems, and staff management, while ensuring accurate compensation and open enrollment.

Qualifications

• Master’s degree in Accounting, Finance, Business Administration, Human Resources, or a closely related field.
• Eight years of related experience in Benefits Administration and/or Payroll Processes and Regulations.
• Six plus years of supervisory experience.

Responsibilities

• Manages and directs all activities of the Employee Service Center (ESC), including Payroll, Benefits, Employee Accommodations and Leaves, Employment Processing, and related systems management
• Oversees end-to-end biweekly payroll processes and garnishment processing for all employee types
• Manages regulatory requirements for payroll and tax administration (federal, state, local)
• Directs administration of health, dental, vision, disability, life, and wellness programs; leads vendor selection and ACA compliance
• Directs employment processing and HRIS/ERP systems (NEOED & Banner SaaS); optimizes configurations and workflows
• Serves as HIPAA Privacy Officer and custodian of confidential personnel data; enforces data security
• Directs ADA accommodations and FMLA leave programs to meet legal standards
• Manages retirement programs (ASRS, ORP, TSA, 403(b)/457, ROTH); ensures timely contributions and audit readiness
• Establishes performance indicators and tracking; analyzes trends for policy development
• Supervises staff, onboarding, performance reviews, and professional development
• Develops departmental budgets and leads accounting, reconciliation, and audit responses
• Provides regulatory labor-law guidance to College leadership and trains staff on ESC functions
• Collaborates with HR, Finance, IT, and Academic Affairs to support College goals
• Performs other duties as assigned

Education

Master’s degree in Accounting, Finance, Business Administration, Human Resources, or related field

Tools

NEOED

Banner SaaS

HRIS

Job description

We're excited you are considering a position with us. We welcome and celebrate the expansive experiences and contributions that all members of our campus community bring to the table, whether shaped by career history, academic study, or community engagement.

We're committed to a fair and transparent hiring process. For more information about working at Pima Community College, visit the Pima Careers page .

All employees are expected to live and work within the state of Arizona as a condition of employment. All selected candidates are subject to a successful completion of a background check.

The data we collect during the application process is used to evaluate your qualifications for the role you're applying for. All data is handled with strict confidentiality and in accordance with our privacy policy.

Position Summary

Pima Community College (PCC) is one of the largest community college districts in the country. PCC employs over 3,000 full-time and part-time employees and serves over 40,000 students per year. At Pima Community College, we believe our employees are the driving force behind our students' success. Our Employee Service Center (ESC) supports these employees by administering Payroll, Leaves, Employee Benefits, Wellness Programs, Employee Accommodations, and Employment Processing.

The Employee Service Center Executive Director provides strategic leadership and operational oversight for core College operations, including employment processing, payroll, employee benefits, and retirement programs. Serving as the primary authority on regulatory compliance, including IRS, ADA, FMLA, and HIPAA standards, this role ensures accurate, on-time delivery of employee compensation in a high-performing, service-oriented department. This role serves as a key partner in advancing the College’s mission by leveraging system technology, data-driven analysis, and institutional policy development to ensure seamless, employee-centered service delivery.

The work schedule for this position is flexible and may include working evenings and weekends.

Duties & Responsibilities

• Manages and directs all activities of the Employee Service Center (ESC), including Payroll, Benefits, Employee Accommodations and Leaves, Employment Processing, and related systems management
• Oversees the end-to-end execution of biweekly payroll processes, ensuring accurate compensation, bank transmissions, account reconciliations, and garnishment processing for all employee types (Faculty, Staff, Adjunct, Temporary, and Student Work Study)
• Manages all regulatory requirements for payroll and tax administration, including the preparation and filing of all required federal, state, and local income taxes
• Directs the comprehensive administration of the College's health, dental, vision, disability, life, and wellness programs; leads vendor selection, contracting, and management, regulatory compliance (including ACA), and the execution of annual open enrollment while facilitating the employee representative Benefits Working Group to ensure alignment with institutional goals and employee needs
• Directs and oversees employment processing and administers associated HRIS/ERP systems (e.g., NEOED & Banner SaaS); continuously evaluates system configurations, processes, and workflows to maximize operational efficiency, automation, data accuracy, security, and user experience for all personnel actions
• Serves as the College’s HIPAA Privacy Officer and primary custodian of confidential personnel data; establishes and enforces strict protocols across payroll, benefits, and HRIS platforms to ensure system security, regulatory compliance, and proper records retention
• Directs the administration and regulatory compliance of employee ADA accommodations and FMLA leave programs, ensuring adherence to legal standards and institutional policies
• Manages statutory and voluntary retirement programs (e.g., ASRS, ORP, TSA, 403(b)/457, ROTH), ensuring timely contributions, accurate reporting, and full audit readiness
• Establishes unit operational standards, performance indicators, and tracking mechanisms; analyzes industry trends and internal workflows to drive continuous improvement and strategic policy development
• Supervises, trains, and mentors department staff; oversees hiring, onboarding, performance evaluations, professional development, and disciplinary actions
• Develops and administers departmental budgets, approves expenditures, and leads financial accounting, reconciliation, and audit responses for assigned operational areas
• Serves as a primary technical advisor to College leadership and stakeholders on labor laws and regulatory matters; coordinates comprehensive training for faculty and staff on ESC functions
• Collaborates across administrative departments (e.g., HR, Finance, IT, Academic Affairs) to support broader College goals and participate in executive, management, and institutional meetings
• Performs all other duties and responsibilities as assigned or directed by the supervisor

Job Requirements/Qualifications

• Master’s degree in Accounting, Finance, Business Administration, Human Resources, or a closely related field and
• Eight years of related experience in Benefits Administration and/or Payroll Processes and Regulations
• Six plus years of related experience with supervisory experience required

or

• An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above

Knowledge, Skills And Abilities

• Expertise in Payroll Processes and Regulations
• Expertise in Benefits Administration
• Expertise in spreadsheets, database management, and financial analysis
• Knowledge in Wellness program development and implementation
• Knowledge of regulatory compliance laws, principles, and practices
• Knowledge of human resources principles/practices, and business strategy alignment
• Knowledge of administrative procedures and practices, i.e., complex benefits administration and payroll processing regulations
• Skill in leveraging HR systems for data integrity and operational efficiency
• Skill in people leadership and supervision
• Skill in effective communication (both written and oral)
• Skill in conducting data-driven analysis to inform decision-making
• Skill in independent decision-making
• Skill in positive, productive, and flexible customer service
• Skill in budget/resource management
• Ability to develop and maintain effective and positive working relationships
• Ability to apply analytical and critical thinking skills, as well as draw conclusions and prepare accurate reports of results

If you require assistance, or a reasonable accommodation for individuals with disabilities, please do not hesitate to contact Pima Community College Human Resources.

Human Resources Contact Information

• Phone: [phone]
• TTY: [phone]
• Email: [e-mail]

Pima Community College is an Equal Opportunity Employer. We encourage applications from all qualified individuals.