Executive Director, Dining & Auxiliary Services

The George Washington University; Washington (District of Columbia); Hybrid; USD 118,000 - 214,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

The George Washington University in Washington, DC, is seeking a seasoned contract manager for its Dining & auxiliary services. You will liaison with the contracted food services vendor, oversee the GWorld partner program, and maintain open dialogue with campus stakeholders to ensure service quality and cost effectiveness.

Responsibilities include analyzing data, negotiating contract terms, and leading strategic planning for the division’s dining operations.

Qualifications

• Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 8 years of relevant professional experience, or a Master’s degree or higher in a relevant area of study.
• Degree requirements may be substituted with an equivalent combination of education, training and experience.

Responsibilities

• Serve as the primary university liaison and contract manager for GWU’s contracted food services vendor, closely tracking financial performance and contract compliance to minimize institutional risk and maximize financial support from auxiliaries.
• Manage GWorld partner program – over 60 dining partners, including on campus retail leases
• Engage in ongoing dialog with service partners to ensure communication is always open to discuss/evaluate contracted service(s) and maintain good working relationships to help ensure that issues are addressed and resolved in a timely manner.
• Act as the key liaison to student user groups and campus stakeholders, managing direct feedback loops to evaluate service performance and maximize overall student and community satisfaction.
• Establish active communication channels and advisory boards with students, other users to capture actionable insights, ensuring dining offerings reflect diverse dietary needs, cultural preferences, and community expectations.
• Serve as the senior administrator who handles escalation of key service and customer relations issues.
• Oversee day-to-day service and seek to instill continuous improvement in all aspects of service delivery, operations, and product quality through development and monitoring of service benchmarks and KPIs
• Provide strategic planning, policy review, formulation and execution of business plans, financial management, and overall administration of Dining & auxiliary units under Dining’s purview.
• Analyze both quantitative and qualitative data and use information to guide contractor actions/initiatives; as well as recommend, negotiate, and implement changes to contract terms/conditions as appropriate/necessary.
• Compile/produce regular and ad hoc descriptive and financial reports for management justifying and/or providing explanations on variances from projections and/or on data as necessary/appropriate.
• Continuous refresh and renovation oversight throughout term of Contract.
• Serve as a member of the senior staff of Business Services and engage in strategic planning and initiatives at the division-wide level.

Education

Bachelor’s degree in relevant area

Master’s degree or higher in a relevant area of study

Job description

The George Washington University in Washington, DC, is seeking a seasoned contract manager for its Dining & auxiliary services. You will liaison with the contracted food services vendor, oversee the GWorld partner program, and maintain open dialogue with campus stakeholders to ensure service quality and cost effectiveness.

Responsibilities include analyzing data, negotiating contract terms, and leading strategic planning for the division’s dining operations.