Executive Director, Customer Experience Communications

Comcast (CC) of Willow Grove; Philadelphia (Philadelphia County); On-site; USD 140,000 - 200,000; Full time

Job summary

Comcast is seeking an Executive Director to lead the development and implementation of our consumer public relations strategy, serving as a top spokesperson with on-record media experience and guiding senior leadership to achieve business goals.

The role demands an aggressive, proactive yet creative approach and the ability to manage a high-performing team across product communications and brand storytelling.

Qualifications

• 10+ years of senior communications or public relations leadership.
• On-record media experience and crisis communications expertise.
• Ability to lead cross-functional teams and interact with senior executives.
• Strong presence and accountability at senior level.

Responsibilities

• Lead Comcast's consumer public relations strategy and media positioning.
• Direct a team of PR professionals to support product storytelling.
• Advise executives and business leaders to achieve results.
• Develop press relationships with traditional and digital media.
• Manage crises and provide guidance to product communications teams.
• Oversee cross-functional campaigns and stakeholder communications.

Skills

Executive Leadership

Business Analysis

Financial Analysis

Mergers and Acquisitions

Partnership Development

Stakeholder Management

Strategic Planning

Education

Master's Degree

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting‑edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast‑forward your career at Comcast.

Job Summary

The Executive Director will lead the development and implementation of Comcast's consumer public relations strategy. S/he will lead a team of professionals to assure brand positioning, to meet business objectives and to establish a leadership position with media. The person will act as a key spokesperson for Comcast and will need to have had on‑record media experience. The role will require senior management interaction and this professional should bring the presence, experience and accountability to deliver senior level counsel. The Executive Director should bring an aggressive, proactive yet creative approach.

Core Responsibilities

• Serve as the primary communications executive responsible for communicating Comcast's product vision/strategy to external media audiences.
• Lead the corporate communications team that is 100 percent focused on telling Comcast's product story and promoting/protecting the Comcast brand externally.
• Create corporate communications strategies to proactively position Comcast's products throughout the year; work closely to advise senior executives and business leaders to achieve desired results.
• Develop excellent press relationships with traditional and new media, communicate with national publications and secure national stories that communicate key messages about the Comcast converged products.
• Manage team of directors, managers and coordinators; provide appropriate direction in proactive and crisis communications as well as career development opportunities and support.
• Provide senior guidance to product communication teams and executives in crisis communications situations; manage crises directly as needed (on/off hours).
• Manage cross‑functional teams to execute proactive communications campaigns.
• Provide guidance to field communications leaders and corporate teams (analyst relations, internal communications and investor relations) on consumer product communication.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all Levels

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Skills

• Business Analysis
• Executive Leadership
• Financial Analysis
• Mergers and Acquisitions (M&A)
• Partnership Development
• Stakeholder Management
• Strategic Planning

Education

Master's Degree

Certifications

Certifications (if applicable)

Relevant Work Experience

10 Years +

Benefits

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always‑on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in everyday life. Please visit the benefits summary on our careers site for more details.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Equal Opportunity

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.