Sr. Director, AI & Operations

Comcast (CC) of Willow Grove; Philadelphia (Philadelphia County); On-site; USD 180,000 - 260,000; Full time

Job summary

Comcast Corporation is seeking a Senior Director of Communications Operations & AI Enablement to partner with the Chief Communications Officer and enablement team. This role focuses on embedding AI tools and platforms into daily operations, improving workflows, and driving measurable outcomes across the department.

The successful candidate will translate strategy into actionable plans, lead adoption of new technologies, and provide executive-level communications support with strong writing and

Qualifications

• Bachelor's Degree
• 8–12+ years of experience in communications, corporate strategy, operations, or consulting
• Strong operational expertise with experience improving workflows and execution systems
• Proven ability to drive adoption and lead change, particularly within creative or communications teams
• Experience implementing new tools and technologies and integrating them across the organization
• Strong interest in emerging AI platforms and actively experiments with new tools to drive innovation and efficiency
• Strong organizational and project management skills with the ability to manage multiple high-visibility initiatives simultaneously
• Clear communicator with excellent written, verbal, and presentation skills
• High EQ with strong relationship-building and influencing skills across stakeholders
• A builder/operator mindset who thrives in ambiguity, moves quickly, and demonstrates bias to action and strong follow-through
• Comfortable working in fast-paced, evolving environments

Responsibilities

• Partner with the CCO and leadership team to track progress, refine workflows, and accelerate execution
• Translate new ideas and ways of working into clear, actionable plans that can be adopted across the department
• Strengthen the use of technology to improve cross-functional coordination across corporate, field, internal, and external teams
• Identify and adopt new technology that increases speed, coordination, and proactive storytelling
• Integrate advanced and AI-enabled tools into daily communications workflows
• Pilot and scale new technologies as needed to improve execution, precision, and efficiency
• Ensure tool adoption through practical training, documentation, and hands-on support
• Advance the “create once, distribute many” model to increase scale and impact
• Support executive materials, staff meetings, and priority cross-team initiatives as needed

Skills

Content Development

Crisis Communication Management

Executive Consultation

Media Relations

People Management

Reputation Management

Stakeholder Management

Education

Bachelor's Degree

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting‑edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast‑forward your career at Comcast.

Job Summary

The Senior Director, Communications Operations & AI Enablement will serve as a strategic and operational partner to the Chief Communications Officer and the enablement team, strengthening how the department plans, executes, and delivers measurable results through the use of AI tools and platforms. This role is built for an executor — someone who moves quickly, manages multiple priorities, and translates ideas and strategy into action. Bringing strong operational expertise and a bias to action, this individual will integrate advanced AI technology into daily operations and drive the thoughtful implementation and adoption of AI‑enabled tools and emerging platforms to strengthen communications performance and impact. Given this role is part of the communications department, excellent verbal and written communications skills are a must.

Responsibilities

• Partner with the CCO and leadership team to track progress, refine workflows, and accelerate execution
• Translate new ideas and ways of working into clear, actionable plans that can be adopted across the department
• Strengthen the use of technology to improve cross‑functional coordination across corporate, field, internal, and external teams
• Identify and adopt new technology that increases speed, coordination, and proactive storytelling
• Integrate advanced and AI‑enabled tools into daily communications workflows
• Pilot and scale new technologies as needed to improve execution, precision, and efficiency
• Ensure tool adoption through practical training, documentation, and hands‑on support
• Advance the “create once, distribute many” model to increase scale and impact
• Support executive materials, staff meetings, and priority cross‑team initiatives as needed

Qualifications

• Bachelor's Degree
• 8–12+ years of experience in communications, corporate strategy, operations, or consulting
• Strong operational expertise with experience improving workflows and execution systems
• Proven ability to drive adoption and lead change, particularly within creative or communications teams
• Experience implementing new tools and technologies and integrating them across the organization
• Strong interest in emerging AI platforms and actively experiments with new tools to drive innovation and efficiency
• Strong organizational and project management skills with the ability to manage multiple high‑visibility initiatives simultaneously
• Clear communicator with excellent written, verbal, and presentation skills
• High EQ with strong relationship‑building and influencing skills across stakeholders
• A builder/operator mindset who thrives in ambiguity, moves quickly, and demonstrates bias to action and strong follow‑through
• Comfortable working in fast‑paced, evolving environments

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

• Content Development
• Crisis Communication Management
• Executive Consultation
• Media Relations
• People Management
• Reputation Management
• Stakeholder Management

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always‑on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

Education Bachelor's Degree Certifications (if applicable) Relevant Work Experience 10 Years +

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.