Executive Director, Benefits Platform & Loyalty Strategy

Aumni; New York (NY); On-site; USD 250,000 - 360,000; Full time

Job summary

Chase is seeking an Executive Director for the Customer Experience Core Product team to drive the transformation of the Benefits Platform that powers our benefits and loyalty ecosystem. You will own the vision and roadmap for catalog management, eligibility, enrollment, tracking, personalization, communications, and integrations with customer-facing experiences.

You will lead a team of product managers across major platform domains to deliver scalable, reusable capabilities.

Qualifications

• 10+ years of product strategy and platform leadership experience in complex organizations.
• Proven track record delivering large-scale platform ecosystems and APIs.
• Strong executive communication and stakeholder management.

Responsibilities

• Define the long-term Benefits Platform strategy and roadmap.
• Lead platform modernization and API-driven design.
• Develop and manage a team of product managers.
• Partner with senior leaders across Technology, Legal, Risk, and Compliance.
• Drive platform adoption, metrics, and business outcomes.

Skills

Platform strategy

Executive leadership

APIs & data

Stakeholder management

Cross-functional collaboration

Regulatory awareness

Job description

Chase is seeking an Executive Director for the Customer Experience Core Product team to drive the transformation of the Benefits Platform that powers our benefits and loyalty ecosystem. You will own the vision and roadmap for catalog management, eligibility, enrollment, tracking, personalization, communications, and integrations with customer-facing experiences.

You will lead a team of product managers across major platform domains to deliver scalable, reusable capabilities.