Executive Director Access Services - Immunology

Regeneron Pharmaceuticals, Inc.; United States; Remote; USD 180,000 - 230,000; Full time

Job summary

Regeneron Pharmaceuticals, Inc. in the United States seeks an Access Services Lead for Immunology to develop and execute a comprehensive access strategy.

You will hire and lead the Immunology Patient Services Support (PSS) and Field Reimbursement (FRM) teams, ensuring patients start and stay on therapy. The role requires a seasoned leader with extensive pharma experience, strong payer knowledge, and the ability to collaborate across Brand, Marketing, Legal and Regulatory functions.

Qualifications

• 15+ years in pharma/biopharma
• 7+ years leading managers
• Experience building customer-facing field teams
• Experience launching new products
• Strong understanding of payer environments and reimbursement

Responsibilities

• Define and implement strategic commercial plan to improve access & reimbursement for therapeutic area.
• Develop and manage access services budget; leverage technology for cost-effective operations.
• Lead Immunology Patient Services Support (PSS) and Field Reimbursement (FRM) teams.
• Benchmark patient services, conduct cost analyses and forecasting to inform leadership decisions.
• Coordinate program systems and communications across PSS vendors.
• Collaborate with Brand & Access Marketing, Legal, Regulatory, Analytics and payer teams.
• Serve as leadership point of contact for Brand Core Teams and drive executive-level insights.

Skills

Leadership experience

Payer environment

Field reimbursement knowledge

Cross-functional collaboration

Customer facing teams

Education

BS/BA

Advanced degree a plus

Job description

Build our future together:

The Access Services Lead for Immunology is a critical function that is responsible for the overall development and execution of the Immunology access services strategy. Once a physician writes a prescription for one of our medications, this individual will lead the team that ensures a positive journey for that patient and provider with accessing our medication. To that end this individual will hire/lead both the Immunology Patient Services Support team (PSS) and the corresponding Field Reimbursement team (FRM). This is a newly created role that harmonizes these two critical functions at the brand level and is 100% focused on ensuring every appropriate patient STARTS and STAYS on their therapy.

When & where:

Remote - US with occasional travel to the office in Sleepy Hollow, NY

Discover your role:

• In conjunction with marketing and market access strategy leadership, define and implement the strategic commercial plan to execute appropriate field activities that significantly improve access & reimbursement for therapeutic area
• Drive the development, coordination and implementation of all initiatives relative to patient and physician reimbursement and patient support programs that align to Brand-related strategic objectives. This includes initiatives related to streamlining and automating the patient onboarding and adherence journey
• Develop and manage the brand specific access services budget. Collaborate with Operational Excellence team to identify opportunities to leverage technology and efficiencies to establish cutting edge best in class service within a cost-effective environment
• Drive patient services and patient assistance benchmarking, cost analyses and forecasting (both direct and administrative) to inform Brand and Sr. Management decision-making
• Hire, train and lead a first-class field reimbursement team that has deep access knowledge and experience with removing access barriers for patients
• Ensure that the Field Reimbursement team and leadership are viewed by their customers as subject matter experts in Access & Reimbursement
• Hire, train and lead a first-class patient support services (PSS) team, that has deep operational and patient support experience
• Responsible for gathering insights related to onboarding, conversion, patient retention, copay, quality, and customer satisfaction. Also responsible for communicating those insights strategically to the Brand and senior leadership, this includes executive engagement.
• Coordinate the development of program systems (IT and communications) planning and implementation across PSS vendors
• Plan, develop and execute program communications (i.e., content and processes) of the PSS, reimbursement support and patient access programs
• Collaborate with Brand & Access Marketing, Training, Legal, Regulatory, Analytics, Privacy, Trade, Sales, and payer teams to ensure optimal execution of patient access and reimbursement strategy
• Leadership point of contact and active participant on Brand Core Teams for both REGN and Alliance (when applicable) to bring forward key field and customer insights with access & reimbursement
• Establish measurable performance metrics and monitor achievement of these agreed parameters. Partner with HQ in developing Incentive Compensation schemes for the Field Access Specialist team that ladder up to the Market Access Business Unit strategic objectives
• Monitor Field Force sizing, and anticipate market events that may require adjustments to deployment

This role requires:

• BS/BA required; advanced degree a plus.
• Experienced Business/Sales/Reimbursement leader with 15+ years overall pharma/biopharma experience. A minimum of 7 years leadership that includes the managing of managers
• A track record of accomplishment and experience in building customer facing field teams and launching new products
• Strong understanding of Payer environment, reimbursement and challenges within National payer markets including: government programs, managed health care and evolving health care systems
• Experience in commercializing a biologic product
• Strong collaboration skills and experience working in a partnership environment
• Excellent leadership and interpersonal skills; should be an effective teammate who can engender credibility and confidence within the company, with customers, and with strategic alliance partner(if applicable). Able to articulate the Strategic Imperatives and translate / implement to the Field Access Team. Comfortable working in a science/patient focused culture and working with scientific leaders.