Executive Director Access Services - Immunology

Regeneron Healthcare Solutions, Inc (USA); United States; Remote; USD 255,000 - 425,000; Full time

Benefits offered by this job

Annual bonuses or other incentive plan

Equity awards

Pension or retirement benefits

401(k) company match

Health and wellness programs

Fitness centers

Insurance benefits (medical, dental, V

Paid time off

Family support benefits

Job summary

Regeneron is seeking an Access Services Lead for Immunology to develop and execute the patient and physician access strategy. You will hire and lead the Immunology Patient Services Support team and the Field Reimbursement team, ensuring patients start and stay on therapy while engaging brand partners.

Remote in the US with occasional travel to Sleepy Hollow, NY. You will collaborate across cross-functional teams, manage the access services budget, and drive initiatives to streamline onboarding

Qualifications

• BS/BA required; advanced degree a plus.
• 15+ years pharma/biopharma experience.
• 7+ years in leadership roles managing managers.
• Experience building customer-facing field teams and launching new products.
• Strong understanding of payer environments and national payer markets.
• Experience commercializing a biologic product.

Responsibilities

• Define and implement the strategic commercial plan to improve access & reimbursement for the therapeutic area.
• Hire, train and lead Immunology Patient Services Support (PSS) and Field Reimbursement (FRM) teams to remove access barriers.
• Collaborate with Brand & Access Marketing, Training, Legal, Regulatory, Analytics, Privacy, Trade, Sales, and payer teams to ensure execution of patient access strategies.
• Establish measurable performance metrics and provide executive-level insights on onboarding, conversion, and patient retention.

Skills

Pharma leadership

Team building

Access & reimbursement

Strategic planning

Cross-functional collaboration

Education

BS/BA in Life Sciences or related field

Advanced degree (MBA/MD/PhD) a plus

Job description

Build our future together: The Access Services Lead for Immunology is a critical function that is responsible for the overall development and execution of the Immunology access services strategy. Once a physician writes a prescription for one of our medications, this individual will lead the team that ensures a positive journey for that patient and provider with accessing our medication. To that end this individual will hire/lead both the Immunology Patient Services Support team (PSS) and the corresponding Field Reimbursement team (FRM). This is a newly created role that harmonizes these two critical functions at the brand level and is 100% focused on ensuring every appropriate patient STARTS and STAYS on their therapy. The Access Services Lead will be the voice for patient access across all key brand partners. This individual must maintain a high-level of communication, collaboration and integration with all cross-functional Regeneron and Alliance staff (if applicable), including CLT, Field Teams, Brand Marketing, Training, I&A, Market Access Strategy, Trade, and Market Research.

When & where: Remote - US with occasional travel to the office in Sleepy Hollow, NY

In conjunction with marketing and market access strategy leadership, define and implement the strategic commercial plan to execute appropriate field activities that significantly improve access & reimbursement for therapeutic area. Drive the development, coordination and implementation of all initiatives relative to patient and physician reimbursement and patient support programs that align to Brand-related strategic objectives. This includes initiatives related to streamlining and automating the patient onboarding and adherence journey. Develop and manage the brand specific access services budget. Collaborate with Operational Excellence team to identify opportunities to leverage technology and efficiencies to establish cutting edge best in class service within a cost-effective environment. Drive patient services and patient assistance benchmarking, cost analyses and forecasting (both direct and administrative) to inform Brand and Sr. Management decision-making.

Hire, train and lead a first-class field reimbursement team that has deep access knowledge and experience with removing access barriers for patients. Ensure that the Field Reimbursement team and leadership are viewed by their customers as subject matter experts in Access & Reimbursement. Hire, train and lead a first-class patient support services (PSS) team, that has deep operational and patient support experience. Responsible for gathering insights related to onboarding, conversion, patient retention, copay, quality, and customer satisfaction. Also responsible for communicating those insights strategically to the Brand and senior leadership, this includes executive engagement. Coordinate the development of program systems (IT and communications) planning and implementation across PSS vendors. Plan, develop and execute program communications (i.e., content and processes) of the PSS, reimbursement support and patient access programs. Collaborate with Brand & Access Marketing, Training, Legal, Regulatory, Analytics, Privacy, Trade, Sales, and payer teams to ensure optimal execution of patient access and reimbursement strategy.

Leadership point of contact and active participant on Brand Core Teams for both REGN and Alliance (when applicable) to bring forward key field and customer insights with access & reimbursement. Establish measurable performance metrics and monitor achievement of these agreed parameters. Partner with HQ in developing Incentive Compensation schemes for the Field Access Specialist team that ladder up to the Market Access Business Unit strategic objectives. Monitor Field Force sizing, and anticipate market events that may require adjustments to deployment.

This role requires:

• BS/BA required; advanced degree a plus.
• Experienced Business/Sales/Reimbursement leader with 15+ years overall pharma/biopharma experience.
• A minimum of 7 years leadership that includes the managing of managers.
• A track record of accomplishment and experience in building customer facing field teams and launching new products.
• Strong understanding of Payer environment, reimbursement and challenges within National payer markets including: government programs, managed health care and evolving health care systems.
• Experience in commercializing a biologic product.
• Strong collaboration skills and experience working in a partnership environment.
• Excellent leadership and interpersonal skills; should be an effective teammate who can engender credibility and confidence within the company, with customers, and with strategic alliance partner(if applicable).
• Able to articulate the Strategic Imperatives and translate / implement to the Field Access Team.
• Comfortable working in a science/patient focused culture and working with scientific leaders.

Salary Range (annually) $255,000.00 - $424,900.00

Regeneron offers a competitive and comprehensive total rewards package which may include, depending on country and role:

• annual bonuses or other incentive plans
• equity awards
• pension or retirement benefits
• 401(k) company match
• health and wellness programs
• fitness centers
• insurance benefits (e.g. medical, dental, vision, life and disability)
• paid time off
• family support benefits

We are committed to building a workplace with an inclusive culture. Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, sexual orientation, gender identity or expression, gender reassignment, marital or civil partnership status, civil status, pregnancy or parental status, age, disability, nationality, citizenship status, ethnic or national origin, membership of the Traveler community, familial status, genetic information, military or veteran status, or any other characteristic protected under applicable law. Where required, we will provide reasonable accommodation to applicants with known disabilities or chronic illnesses during the recruitment process, unless such accommodation would impose undue hardship.

As part of the recruitment process, certain background checks may be conducted in accordance with the laws of the country where the position is based. The purpose of such checks is to verify certain information prior to the commencement of employment such as identity, right to work and educational qualifications. For jobs in Canada: this posting is for an existing position.

Regeneron is a leading biotechnology company that invents life-transforming medicines for people with serious diseases. Founded and led for over 30 years by physician-scientists, our unique ability to repeatedly and consistently translate science into medicine has led to nine FDA-approved treatments and numerous product candidates in development, almost all of which were homegrown in our laboratories. Our medicines and pipeline are designed to help patients with eye diseases, allergic and inflammatory diseases, cancer, cardiovascular and metabolic diseases, neurology, infectious diseases and rare diseases. Regeneron is also proud of award winning culture of innovation, being recognized as a Great Place to Work in 2021, Fast Company’s Best Workplace for Innovators in 2020, and Forbes JUST companies in 2020, among others.