Executive Desktop Support Specialist — On-site

Science Applications International Corp.; Washington (District of Columbia); On-site; USD 40,000 - 80,000; Full time

Job summary

Science Applications International Corp. (SAIC) is seeking an Executive Desktop Support Technician to deliver IT services for the FDIC under the ISS contract, focusing on executive-level service and reliability.

You will address issues onsite and remotely, ensuring optimal performance for the FDIC's leadership and priority stakeholders. The role requires strong customer service, clear documentation, and the ability to work within SLAs.

Qualifications

• Associates degree and 6 years of related experience.
• Minimum four years of deskside support experience; VIP support preferred.

Responsibilities

• Deliver Client Services and Executive Support onsite and remote users.
• Provide after-hours availability per client volume trends.
• Triage and resolve incidents following SLAs and procedures.
• Document resolutions via ServiceNow, email, or phone.
• Escalate recurring issues to create Problem records and address trends.
• Keep asset management up-to-date with device assignments and status.
• Collaborate with clients and teams to share information and resolve issues.
• Document troubleshooting actions in the IMS for visibility.
• Support platforms including Intune, AD, and VPN technologies.
• Provide mobile device support for iPhone, iPad, and wireless issues.

Skills

Executive VIP support

Customer service

On-site and remote support

Documentation and communication

Problem-solving

Education

Associate degree

Tools

Windows 11

Office 365

Active Directory

Microsoft Intune

VPN technologies

PIV/smart cards

Job description

Science Applications International Corp. (SAIC) is seeking an Executive Desktop Support Technician to deliver IT services for the FDIC under the ISS contract, focusing on executive-level service and reliability.

You will address issues onsite and remotely, ensuring optimal performance for the FDIC's leadership and priority stakeholders. The role requires strong customer service, clear documentation, and the ability to work within SLAs.