Executive CS Lead, Beneficial Deployments (AI for Good)

Anthropic; New York (NY); Hybrid; USD 265,000 - 320,000; Full time

Benefits offered by this job

Competitive compensation

Equity donation matching

Generous vacation & parental leave

Flexible working hours

Job summary

Anthropic is seeking a Manager of Beneficial Deployments Customer Success in a hybrid, office-based role in New York. You will lead a team of 4–8 Customer Success Managers focused on strategic nonprofit accounts, while personally managing select high-impact clients to model excellence.

You will partner with Product, Sales, Marketing, and Partnerships to shape account strategies, drive value realization, and expand Anthropic’s footprint across mission-driven organizations.

Qualifications

• 7+ years in customer success, account management, or customer-facing roles with 3+ years front-line management; nonprofit experience.
• Proven ability to drive value realization and measurable customer outcomes; familiarity with consumption-based and seat-based models.
• Understanding nonprofit operations (budget cycles, grants, governance) and how mission-driven orgs measure success.
• Track record of building and leading CS teams in nonprofit, SaaS, API, or AI/ML environments.

Responsibilities

• Directly manage and develop a team of 4–8 Customer Success Managers supporting strategic nonprofit accounts.
• Serve as a player-coach by owning a few strategic accounts and driving outcomes for high-impact partnerships.
• Shape account strategies to nurture growth and deepen impact within nonprofit organizations; adapt enterprise CS motions to nonprofit realities.
• Collaborate with Product, Marketing, Partnerships, and Sales to align launches with customer needs and ensure value realization.
• Coach team on CS best practices, change management, adoption strategies, and expansion methodologies.
• Join strategic engagements and escalations with C-level stakeholders across flagship partnerships.

Skills

People management

CS strategy

Executive engagement

Operational building

Product & tech acumen

Education

Bachelor's degree

Job description

Anthropic is seeking a Manager of Beneficial Deployments Customer Success in a hybrid, office-based role in New York. You will lead a team of 4–8 Customer Success Managers focused on strategic nonprofit accounts, while personally managing select high-impact clients to model excellence.

You will partner with Product, Sales, Marketing, and Partnerships to shape account strategies, drive value realization, and expand Anthropic’s footprint across mission-driven organizations.