Senior Manager, Customer Success — Strategic Enterprise AI

Socket.dev; Boston (MA); Hybrid; USD 265,000 - 320,000; Full time

Benefits offered by this job

Equity donation matching

Generous vacation

Parental leave

Flexible hours

Office in SF

Job summary

Anthropic seeks a Manager, Customer Success – Strategic Consumer Tech to lead and develop a team of Customer Success Managers overseeing strategic enterprise accounts across Anthropic products. You will guide adoption, expansion, and value realization while shaping scalable CS processes and playbooks.

You will work with Sales and Applied AI to drive expansion, collaborate cross-functionally with Product and Engineering, and mentor your team toward measurable outcomes and executive-level

Qualifications

• 7+ years in customer success or related roles.
• 2+ years of front-line management experience.
• Experience managing enterprise portfolios with $1M-$100M+ ACV.
• Understanding of consumption-based business models.
• Technical fluency to discuss AI/ML products with stakeholders.
• Executive presence with Fortune 500 leaders.
• Ability to articulate ROI and drive business outcomes.
• Experience building CS processes and playbooks.

Responsibilities

• Directly manage and develop a team of 5-10 Customer Success Managers for strategic enterprise accounts (API, Claude.ai, Claude Code).
• Coach team on CS best practices, change management, adoption, value realization, and expansion methodologies.
• Drive accountability for expansion, health, retention, and CSAT metrics.
• Join strategic engagements with executive stakeholders at Fortune 500 companies.
• Build scalable CS processes, success planning, QBR templates, and expansion playbooks.
• Partner with Sales and Applied AI to identify expansion opportunities and align strategies.
• Collaborate with Product, Engineering, and Marketing to advocate for customer needs.
• Contribute to hiring, onboarding, and training as the CS organization scales.
• Establish an AI-first team culture and improve team processes.

Skills

Team leadership

Customer success

Enterprise accounts

Churn/retention focus

Growth & expansion

AI/ML product knowledge

Executive presence

Data-driven decisions

Coaching & development

Strategic planning

Education

Bachelor's degree

Job description

Anthropic seeks a Manager, Customer Success – Strategic Consumer Tech to lead and develop a team of Customer Success Managers overseeing strategic enterprise accounts across Anthropic products. You will guide adoption, expansion, and value realization while shaping scalable CS processes and playbooks.

You will work with Sales and Applied AI to drive expansion, collaborate cross-functionally with Product and Engineering, and mentor your team toward measurable outcomes and executive-level