Executive Communications VP - Regulatory Ops & Collections

JPMorgan Chase & Co.; City of Rochester (NY); On-site; USD 130,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks an Executive Communications VP to support the Head of Regulatory Operations and the Head of Collections, Recovery & Auto Operations.

You will craft strategic communication plans, collaborate with senior leaders, and inspire employees through storytelling that reinforces priorities. You will manage communication channels and employee events, develop executive materials, and align messaging across a matrixed organization to ensure cohesive communications

Qualifications

• 7+ years of professional communications experience in a large, matrixed organization.
• Bachelor’s degree in communications, journalism, public relations, marketing, or related field.
• Strong executive presence and experience counseling and supporting senior leaders.
• Exceptional writing, editing, and storytelling skills with an audience-first mindset.
• Strong project management discipline; ability to manage complex, high-visibility work with precision and attention to detail.
• Proactive, resourceful problem-solver with strong judgment; able to thrive in a fast-paced environment with flexibility and adaptability.
• Proficiency in Word, Excel, PowerPoint, and Teams.

Responsibilities

• Partner with the Head of Regulatory Operations and senior leaders to develop clear, compelling messages reflecting the organization’s vision.
• Serve as a trusted advisor to executive clients – provide strategic communications counsel and advice on key business initiatives; develop messaging strategies and engagement plans that drive business results.
• Develop an executive communications strategy for the Head of Regulatory Operations and the Head of Collections, Recovery & Auto Operations including a visibility plan that tracks and measures how often the executive is communicating, when they are communicating (i.e. forums and communications channels).
• Lead production, drafting, and editing of executive communications (emails, scripts, newsletters, intranet articles, briefings, talking points, presentations).
• Plan and execute employee events (town halls, site visits, offsites, conferences, senior leader gatherings) and develop supporting communications.
• Collaborate across a large, matrixed organization to ensure cohesive, integrated, and consistent communications across business units and corporate functions.
• Work with leaders and partner with broader communications teams to engage employees and raise awareness for their organization’s growth and contributions across CCB and the firm.
• Design and implement channel strategies across Teams, Outlook, intranet, video, and live events to maximize message delivery and engagement.
• Measure and analyze effectiveness (open rates, event survey results, article clicks) and incorporate learnings into go-forward plans.
• Contribute to internal editorial strategy and amplify stories across the business through modern channels and tactics.
• Partner with social media teams to create and manage an executive LinkedIn content strategy.

Skills

Executive presence

Writing skills

Storytelling

Project management

Strategic communications

Audience-focused

MS Office & Teams

Education

Bachelor’s degree in communications, journalism, public relations, marketing, or related field

Tools

Canva

Photoshop

Adobe Creative Suite

Job description

JPMorgan Chase & Co. in New York seeks an Executive Communications VP to support the Head of Regulatory Operations and the Head of Collections, Recovery & Auto Operations.

You will craft strategic communication plans, collaborate with senior leaders, and inspire employees through storytelling that reinforces priorities. You will manage communication channels and employee events, develop executive materials, and align messaging across a matrixed organization to ensure cohesive communications