Executive Communications Lead: Regulatory Ops & Collections

JPMorgan Chase & Co.; United States; On-site; USD 150,000 - 230,000; Full time

Job summary

JPMorgan Chase & Co. in the United States seeks an Executive Communications VP for Regulatory Operations and Collections within Consumer and Community Banking. You will craft strategic messages, collaborate with senior leaders, and inspire employees through storytelling that reinforces priorities.

You will manage channels and events, develop executive-ready materials, and align plans across a matrixed organization to drive engagement and business outcomes.

Qualifications

• 7+ years of professional communications experience in a large, matrixed organization.
• Bachelor’s degree in communications, journalism, public relations, marketing, or related field.
• Strong executive presence and experience counseling and supporting senior leaders.
• Exceptional writing, editing, and storytelling skills with an audience-first mindset.
• Strong project management discipline; ability to manage complex, high-visibility work with precision and attention to detail.
• Proactive, resourceful problem-solver with strong judgment; able to thrive in a fast-paced environment with flexibility and adaptability.
• Proficiency in Word, Excel, PowerPoint, and Teams.

Responsibilities

• Partner with the Head of Regulatory Operations and the Head of Collections, Recovery & Auto Operations and senior leaders to develop clear, compelling messages that reflect the organization’s vision, enhance leadership presence, and strengthen the employee experience.
• Serve as a trusted advisor to executive clients – provide strategic communications counsel and advice on key business initiatives; develop messaging strategies and engagement plans that drive business results.
• Develop and maintain an executive communications strategy for the Head of Regulatory Operations and the Head of Collections, Recovery & Auto Operations including a visibility plan that tracks and measures how often the executive is communicating, when they are communicating (i.e. forums and communications channels), the top business priorities and key messages to help deliver on the overall business strategy.
• Lead production, drafting, and editing of executive communications (emails, scripts, newsletters, intranet articles, briefings, talking points, presentations).
• Plan and execute employee events (town halls, site visits, offsites, conferences, senior leader gatherings) and develop supporting communications.
• Collaborate across a large, matrixed organization to ensure cohesive, integrated, and consistent communications across business units and corporate functions.
• Work with leaders and partner with broader communications teams to engage employees and raise awareness for their organization’s growth and contributions across CCB and the firm.
• Design and implement channel strategies across Teams, Outlook, intranet, video, and live events to maximize message delivery and engagement.
• Measure and analyze effectiveness (open rates, event survey results, article clicks) and incorporate learnings into go-forward plans.
• Contribute to internal editorial strategy and amplify stories across the business through modern channels and tactics.
• Partner with social media teams to create and manage an executive LinkedIn content strategy.

Skills

Executive communications

Writing

Editing

Project management

Storytelling

Stakeholder management

Education

Bachelor's degree in communications

Tools

Word

Excel

PowerPoint

Teams

Job description

JPMorgan Chase & Co. in the United States seeks an Executive Communications VP for Regulatory Operations and Collections within Consumer and Community Banking. You will craft strategic messages, collaborate with senior leaders, and inspire employees through storytelling that reinforces priorities.

You will manage channels and events, develop executive-ready materials, and align plans across a matrixed organization to drive engagement and business outcomes.