Executive Communications Specialist - TS/SCI VIP IT Support

Delta Solutions and Strategies; Colorado Springs (CO); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid holidays and leave

Job summary

Delta Solutions and Strategies is seeking highly skilled Executive Communications Administrators to support USSPACECOM J6. The role provides advanced IT support for priority executives, tracks and coordinates tickets, and maintains continuity of operations with independent judgment.

An active TS/SCI clearance is required. Responsibilities include staffing the dedicated USSPACECOM line, resolving priority user issues, managing response times, and delivering VIP surge IT/Service Desk/VTC support

Qualifications

• BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET accredited or CAE designated institution.
• Over four years of relevant technical experience.
• Excellent customer service skills including customer relationships, responsiveness, and timely resolution of job tickets.
• Demonstrated ability to apply Help Desk performance metrics to improve customer satisfaction, response times, and overall efficiency.

Responsibilities

• Staff the dedicated USSPACECOM telephone line as first point of contact for priority customers.
• Act as the first point of contact for identified priority customer user issues including account creation, access remediation, and resolution for known problems.
• Manage priority USSPACECOM customer service response times based on government provided guidelines at HQ USSPACECOM facilities and General Officer/Flag Officer housing.
• Support VIP / Executive Staff site visits and surge IT service, Service Desk, and VTC support during USSPACECOM Tier 1 National Level Exercises
• Operate, maintain, and provide input to USSPACEOM J6 processes, computer facilities, current and new IT System hardware and software.
• Service all IT and communications-related issues for HQ USSPACECOM mission computer hardware, software, and LANs.
• Coordinate and implement solutions for issues pertaining to systems/capabilities not functioning within baseline mission need.
• Manage issues that can be resolved onsite without the need for administrative capabilities held by the system/capability owner.
• Coordinate with system/capability owners to solve issues pertaining to software or network that cannot be handled on-site
• Solve issues and manage configurations on military devices such as desktops, mobile devices, and printers.
• Employ HQ USSPACECOM IT Focal Point for helpdesk ticket management.

Skills

Customer service

Ticket management

Independent judgment

IT support

Networking fundamentals

Education

ABET-accredited or CAE designated BS degree in IT/CS/Info Systems

Security+ certification

Job description

Delta Solutions and Strategies is seeking highly skilled Executive Communications Administrators to support USSPACECOM J6. The role provides advanced IT support for priority executives, tracks and coordinates tickets, and maintains continuity of operations with independent judgment.

An active TS/SCI clearance is required. Responsibilities include staffing the dedicated USSPACECOM line, resolving priority user issues, managing response times, and delivering VIP surge IT/Service Desk/VTC support