Executive IT & Communications Admin (TS/SCI)

Socket.dev; Colorado Springs (CO); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid holidays

Job summary

Delta Solutions & Strategies seeks highly skilled professionals to support USSPACECOM J6 as Executive Communications Administrators. You will provide advanced IT support for priority executives, manage helpdesk tickets, and maintain operational continuity for critical customers.

A TS/SCI clearance is required, with Security+ and related certifications preferred. The role involves incident tracking, VIP support for site visits, and coordination with system owners to resolve hardware,

Qualifications

• BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET accredited or CAE designated institution.
• Over four years of relevant technical experience.
• Excellent customer service skills including customer relationships, responsiveness, and timely resolution of job tickets.
• Demonstrated ability to apply Help Desk performance metrics to improve customer satisfaction, response times, and overall efficiency.

Responsibilities

• Staff the dedicated USSPACECOM telephone line as first point of contact for priority customers.
• Act as the first point of contact for identified priority customer user issues including account creation, access remediation, and resolution for known problems.
• Manage priority USSPACECOM customer service response times based on government guidelines at HQ USSPACECOM facilities.
• Support VIP / Executive Staff site visits and surge IT service, Service Desk, and VTC support during USSPACECOM Tier 1 National Level Exercises.
• Operate, maintain, and provide input to USSPACEOM J6 processes, computer facilities, current and new IT System hardware and software.
• Service all IT and communications-related issues for HQ USSPACECOM mission computer hardware, software, and LANs.
• Coordinate and implement solutions for issues pertaining to systems/capabilities not functioning within baseline mission need.
• Manage issues that can be resolved onsite without the need for administrative capabilities held by the system/capability owner.
• Coordinate with system/capability owners to solve issues pertaining to software or network that cannot be handled on-site.
• Solve issues and manage configurations on military devices such as desktops, mobile devices, and printer management.
• Employ HQ USSPACECOM IT Focal Point for helpdesk ticket management.

Skills

Customer service

Ticket management

Communication

Education

BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science

Job description

Delta Solutions & Strategies seeks highly skilled professionals to support USSPACECOM J6 as Executive Communications Administrators. You will provide advanced IT support for priority executives, manage helpdesk tickets, and maintain operational continuity for critical customers.

A TS/SCI clearance is required, with Security+ and related certifications preferred. The role involves incident tracking, VIP support for site visits, and coordination with system owners to resolve hardware,