Membership Growth Lead & Club Operations Manager

US Fitness; Washington (District of Columbia); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Complimentary club membership

Discounts on training

Employee referral bonus

In-house Certification + Continuing Ed

Full-Time Benefits: medical, dental, 1

Job summary

US Fitness in Washington, DC is seeking an energetic Assistant General Manager to drive membership growth and oversee daily club operations. You will coach the membership team, support front desk and housekeeping, and partner with the GM to deliver an outstanding member experience every day.

If you are a people-first leader who loves sales, operations, and building great teams, this is your role. This position requires flexible hours, including early mornings, evenings and weekends, and benefits

Qualifications

• High School Diploma or GED.
• Strong selling and coaching skills.
• CPR/AED certification (or willingness to obtain within 30 days).
• Preferred: Bachelor's degree (exercise science, business, or related) and 2+ years' sales/management experience.
• Excellent communication, leadership, organization, and a friendly, professional presence.
• Comfortable using basic computer systems (MS Office, CRM/sales tracking).

Responsibilities

• Lead and coach the membership team to drive sales and exceed revenue goals.
• Recruit, hire, train, and develop membership consultants and departmental staff.
• Manage daily club operations and step in as Manager-on-Duty when needed.
• Oversee at least one department (scheduling, performance, hiring, and discipline).
• Host tours, convert prospects, and ensure onboarding & paperwork are accurate.
• Track leads, run reports, and support club marketing and outreach.
• Maintain high standards for member service, safety, and club appearance.
• Work flexible hours including early mornings, evenings, and weekends.

Skills

Strong selling and coaching skills

Leadership

Communication

CRM familiarity

Education

High School Diploma or GED

Bachelor's degree (exercise science, business, or related) - preferred

Tools

MS Office

CRM/sales tracking

Job description

US Fitness in Washington, DC is seeking an energetic Assistant General Manager to drive membership growth and oversee daily club operations. You will coach the membership team, support front desk and housekeeping, and partner with the GM to deliver an outstanding member experience every day.

If you are a people-first leader who loves sales, operations, and building great teams, this is your role. This position requires flexible hours, including early mornings, evenings and weekends, and benefits