Executive - Client Services

Vista; Columbus (OH); On-site; USD 36,000 - 43,000; Full time

Job summary

Vista is expanding its team of Client Services Executives in Columbus, OH. You will be the first point of contact for clients, ensuring every interaction reflects our commitment to excellence across bookings and travel arrangements.

You will manage multi-system workflows, coordinate end-to-end services, and build trusted relationships with high-profile clients while working within a global 24/7 team and shifting patterns including evenings and weekends.

Qualifications

• Experience in a client facing role (hospitality, travel, aviation, luxury services, or related industries).
• Ability to efficiently navigate multiple digital systems simultaneously in real time.
• Excellent written and spoken English; calm, solutions-focused under pressure.

Responsibilities

• Manage client requests and bookings with precision and efficiency.
• Oversee operational aspects of the client journey, securing country-specific requirements and permits.
• Arrange tailored services (ground transfers, chauffeurs, helicopter connections) for end-to-end travel.
• Anticipate challenges, resolve issues, and keep clients informed.
• Coordinate across teams to deliver seamless service.
• Build trusted relationships with high-profile clients through clear communication.
• Take ownership of complex situations to ensure best outcomes.
• Support 24/7 shift pattern including day and night shifts.

Skills

Client facing

Multi-system navigation

Strong English

Calm under pressure

Collaborative

Flexible shifts

Tools

CRM software

Flight bookings system

Job description

Vista is the world’s leading global business aviation company, providing worldwide business flight services through its network of subsidiaries and a team of over 4,000 experts. A global group headquartered in Dubai, Vista integrates a unique portfolio of companies to offer asset-free services that cover all key aspects of business aviation, including guaranteed and on‑demand global flight coverage, subscription and membership solutions, and trading and management services.

A career at Vista means stepping into an environment where you’re trusted with real autonomy and responsibility from day one. Whether you're keeping our aircraft airworthy, flying our clients across the globe, or working in one of our corporate teams, you’ll move fast, deliver impact quickly, and grow through hands‑on learning and close collaboration within a supportive global community. You’ll play an active role in shaping a transforming organization by improving processes, challenging norms, and driving meaningful change. And throughout, you’ll take pride in making the impossible possible for a worldwide client base. Together you’ll build something extraordinary alongside colleagues who navigate challenges together, celebrate progress, and consistently raise the bar.

At Vista, we believe exceptional client experiences are built on attention to detail, proactive communication, and a commitment to continuous improvement.

For over 20 years, we have been delivering world‑class, personalized service, and we are now expanding our team of Client Services Executives. This role is perfect for individuals who thrive in fast‑paced environments, are excellent team‑players, enjoy problem‑solving, and want to grow their career in customer service, operations, or leadership.

Hourly rate range: $26.44 to $31.25 per hour + bonuses

Responsibilities

As a Client Services Executive, you will be the first point of contact for clients, ensuring every interaction reflects our commitment to excellence.

Your Responsibilities Will Include

• Managing client requests and bookings with precision and efficiency.
• Managing and overseeing all operational aspects of the client’s journey, ensuring all regulatory permissions are secured by gathering and verifying country‑specific requirements, including landing permits, weather concerns, crew readiness, and the documentation necessary for each flight to operate seamlessly.
• Arranging tailored services beyond the flight itself, such as ground transfers, chauffeurs, and helicopter connections, to deliver a seamless end‑to‑end travel experience.
• Anticipating challenges, resolving issues, and keeping clients informed at all times.
• Coordinating across multiple teams to deliver seamless, end‑to‑end service.
• Building trusted relationships with high‑profile clients through clear, professional communication.
• Taking ownership of complex situations and ensuring the best possible outcome.
• The Client Services team is available 24 hours a day, seven days a week. Our Executives work a shift pattern which includes both day and night shifts.

Required Skills And Experience

• Experience in a client facing role (hospitality, travel, aviation, luxury services, or related industries).
• Ability to efficiently manage multiple digital systems at once, confidently navigating across several platforms and interfaces in real time.
• Strong communication skills, with excellent written and spoken English.
• The ability to stay calm, accurate, and solutions‑focused under pressure.
• A collaborative mindset and genuine passion for delivering exceptional service.
• Flexibility to work shifts, including evenings and weekends, as part of a global 24/7 team.

We are as committed to your growth as we are to our clients: At Vista, you will benefit from:

• Global experience: exposure to a diverse, international client base with dynamic, no‑two‑days‑the‑same challenges.
• Tech: Access to multiple tech platforms and interfaces.
• Career growth: a clear path to progression, with the chance to develop skills in client management, operations, and leadership.
• Learning development: tailored training, ongoing coaching, and opportunities to move across departments and brands within our group.