Executive Client Partner

Stitch; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Stitch is seeking an Executive Client Partner to drive the commercial performance of a $25M client portfolio, leading a team of Client Partners and Senior Client Partners. You will shape growth, manage complex negotiations, and ensure client outcomes through strong executive sponsorship and strategic collaboration across Delivery, Solutions, Sales, Strategy, and Marketing.

The role emphasizes building structure, governance, and capability within the team to deliver predictable growth, protect

Responsibilities

• Lead the overall commercial performance and profitable growth of a ~ $25M client portfolio managed through a team of Client Partners and Senior Client Partners
• Deliver disciplined account planning, pipeline development, and risk mitigation to ensure predictable, sustained portfolio growth and exceed Net Dollar Retention targets
• Lead or provide senior oversight for complex pricing, negotiations, renewals, expansions, and multi-year programs, ensuring sound deal economics and appropriate risk protection
• Establish clear growth strategies and accountabilities across the portfolio, ensuring plans are translated into action and measurable outcomes
• Maintain portfolio-level forecasting accuracy and pacing visibility, proactively identifying emerging risks, gaps, and growth opportunities to deliver commercial predictability
• Serve as executive sponsor across the portfolio, building trusted relationships with key senior stakeholders while enabling Client Partners to deepen and own their client relationships
• Lead or support transformation-level conversations that shape client strategy, demonstrate business value, influence long‑term investment, and identify new growth opportunities
• Serve as the senior escalation point for strategic, commercial, or delivery challenges, intervening directly when leadership is needed to protect client trust and business outcomes
• Partner with Delivery leadership to ensure portfolio-wide financial health, staffing alignment, delivery quality, and shared accountability for client outcomes
• Bring the right leaders and capabilities into each account while remaining close enough to the work to provide meaningful direction and support—without displacing the ownership of the Client Partners on your team
• Collaborate with Sales, Strategy, and Marketing to shape go‑to‑market strategy, develop new offerings, and strengthen organizational capabilities
• Facilitate portfolio‑level cohesion and communication, elevating emerging risks and opportunities to maintain a seamless, unified client experience
• Directly lead, coach, and develop a team of Client Partners

Job description

At Stitch, we're building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers' lives easier with Braze.

Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.

We're all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world's most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.

About This Role

As an Executive Client Partner at Stitch, you'll serve as one of the organization's most senior commercial and people leaders, accountable for the performance and growth of an approximately $25M client portfolio. You'll lead a team of Client Partners and Senior Client Partners who directly manage Stitch's client relationships.

This role does not carry an individual Book of Business (BoB). Your impact comes from creating the structure, commercial discipline, executive connectivity, and team capability needed to deliver predictable growth across the portfolio. You'll coach and hold your team accountable, maintain visibility across strategic accounts, serve as an executive sponsor, and step directly into client or commercial situations when senior leadership is needed.

You'll collaborate closely with Delivery, Solutions, Sales, Strategy, and Marketing to protect client outcomes, shape growth strategies, commercialize new offerings, and strengthen Stitch's capabilities. You'll establish effective commercial rhythms, lead complex negotiations and escalations, and develop strong commercial operators and future leaders. Success requires someone who can be both strategic and hands‑on—comfortable setting direction, creating structure, and helping a team translate plans into measurable results.

What You'll Do

• Lead the overall commercial performance and profitable growth of an approximately $25M client portfolio managed through a team of Client Partners and Senior Client Partners
• Deliver disciplined account planning, pipeline development, and risk mitigation to ensure predictable, sustained portfolio growth and exceed Net Dollar Retention targets
• Lead or provide senior oversight for complex pricing, negotiations, renewals, expansions, and multi-year programs, ensuring sound deal economics and appropriate risk protection
• Establish clear growth strategies and accountabilities across the portfolio, ensuring plans are translated into action and measurable outcomes
• Maintain portfolio-level forecasting accuracy and pacing visibility, proactively identifying emerging risks, gaps, and growth opportunities to deliver commercial predictability
• Serve as executive sponsor across the portfolio, building trusted relationships with key senior stakeholders while enabling Client Partners to deepen and own their client relationships
• Lead or support transformation-level conversations that shape client strategy, demonstrate business value, influence long‑term investment, and identify new growth opportunities
• Serve as the senior escalation point for strategic, commercial, or delivery challenges, intervening directly when leadership is needed to protect client trust and business outcomes
• Partner with Delivery leadership to ensure portfolio-wide financial health, staffing alignment, delivery quality, and shared accountability for client outcomes
• Bring the right leaders and capabilities into each account while remaining close enough to the work to provide meaningful direction and support—without displacing the ownership of the Client Partners on your team
• Collaborate with Sales, Strategy, and Marketing to shape go‑to‑market strategy, develop new offerings, and strengthen organizational capabilities
• Facilitate portfolio‑level cohesion and communication, elevating emerging risks and opportunities to maintain a seamless, unified client experience
• Directly lead, coach, and develop a team of Client Partners