Executive Client Director — SaaS Growth & Retention

Ziosk; Dallas (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

Ziosk is seeking a Client Director (on-site) in Plano, TX to lead the customer success strategy across an enterprise portfolio, owning executive relationships, retention, and revenue growth.

The role collaborates with Sales and Product to support renewals, expansions, and strategic initiatives, with Fortune 500 restaurant chains and a focus on delivering measurable value through AI-driven solutions.

Qualifications

• Over 10 years of experience in a client director role within SaaS or restaurant tech.
• Experience managing executive relationships and revenue outcomes for enterprise accounts.
• Ability to influence across IT, Ops, Marketing, Finance and exec leadership.

Responsibilities

• Own executive relationships and revenue retention for Fortune 1000 accounts.
• Define customer success and account management strategy with KPI focus on retention and growth.
• Partner with Sales and Product to support renewals, expansions, and feedback loops.

Skills

Executive relationship management

Revenue growth

Enterprise SaaS

Cross-functional leadership

Contract negotiation

Strategic advisory

Tools

POS integrations

Loyalty programs

Restaurant analytics tools

Contract management systems

Job description

Ziosk is seeking a Client Director (on-site) in Plano, TX to lead the customer success strategy across an enterprise portfolio, owning executive relationships, retention, and revenue growth.

The role collaborates with Sales and Product to support renewals, expansions, and strategic initiatives, with Fortune 500 restaurant chains and a focus on delivering measurable value through AI-driven solutions.