Executive Casino Operations Lead on Duty

Talking Stick Resort; Scottsdale (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Talking Stick Resort is seeking a Senior Manager on Duty to lead throughout the absence of the General Manager and senior executives. This role guides casino operations, staff morale, and customer service excellence, while maintaining strict compliance with gaming regulations and internal policies.

The position emphasizes leadership development, program mentorship for ECMs, and collaboration with department managers to achieve high-quality service and operational efficiency.

Qualifications

• Oversee casino operations in GM's absence, with full decision-making authority.
• Proven leadership and organizational development skills.
• Ensure compliance with gaming laws and internal policies.

Responsibilities

• Direct daily casino activities and staff in the absence of senior management.
• Coordinate with department managers to optimize customer service and efficiency.
• Mentor and develop MODs and department managers.
• Maintain knowledge of gaming regulations and PCI compliance where applicable.
• Lead training and performance reviews for MODs and ECM initiatives.

Skills

Leadership

Strategic thinking

Staff management

Communication

Education

College degree or equivalent casino experience

Tools

MS Word

MS Excel

Outlook

Job description

Talking Stick Resort is seeking a Senior Manager on Duty to lead throughout the absence of the General Manager and senior executives. This role guides casino operations, staff morale, and customer service excellence, while maintaining strict compliance with gaming regulations and internal policies.

The position emphasizes leadership development, program mentorship for ECMs, and collaboration with department managers to achieve high-quality service and operational efficiency.