EXECUTIVE HOST

Caesars Entertainment; Shelbyville (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Caesars Entertainment’s Horseshoe Indianapolis location seeks a motivated Premium Player Development professional to manage VIP accounts and promotions. You will register high-end players, coordinate reservations and amenities, and collaborate with casino operations to recognize elite patrons, delivering exceptional service and maintaining compliance with state regulations.

The role emphasizes guest liaison duties, event coordination, and ongoing engagement with premium customers to drive

Qualifications

• High School Diploma or GED required.
• Bachelor’s Degree in Accounting, Business Administration, Finance, or Marketing preferred.
• Able to communicate effectively in English, both verbally and through written communications.

Responsibilities

• Provide superior level of guest service.
• Identify, solicit and register high-end players.
• Assist premium customers with reservations and amenities.
• Work closely with casino operations to recognize high limit players.
• Act as a guest liaison and resolve issues.
• Maintain visibility throughout the facility during shifts.
• Maintain knowledge of Indiana gaming regulations and Horseshoe Indianapolis policies.
• Execute on and off-property premium player promotions, events, and programs.

Skills

Interpersonal skills

Communication

Team building

Problem solving

Vietnamese language

Microsoft Office

Excel

Word

Education

High School Diploma or GED

Bachelor’s Degree in Accounting, Business Administration, Finance, or Marketing

Tools

Microsoft Office

Excel

Word

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Manage player accounts and comps based on recorded play, earned points, comp availability and patron profitability.

How You Will Create the Extraordinary

Provide superior level of guest service.

Identify, solicit and register high-end players.

Assist premium customers with reservations and acquisition of amenities and work closely with casino operations to ensure that high limit players are recognized and acknowledged.

Act as a guest liaison, handle issues & resolve situations to ensure smooth operations

Demonstrate a high degree of integrity / responsibility in handling Horseshoe Indianapolis assets.

Assist with the maintenance of players as required, including on and off property VIP special event coverage

Be available to meet and greet premium customers while they are on property.

Maintain a high level of visibility throughout the facility during the majority of the shift.

Maintains close ties with targeted customers through personal contact by phone and in person in order to generate incremental gaming revenues.

Monitors overall play (numbers of trips, theoretical win) of his/her Player Development player base.

Maintain an appropriate working knowledge of Indiana State Gaming Regulations and established Horseshoe Indianapolis policies and procedures.

Be knowledgeable of property, product, promotions, and events.

Must be able and willing to work evenings, weekends, and holidays.

Excellent interpersonal, communication, team building, and problem solving skills required.

Must have the ability to resolve stressful situations.

Must be able to make sound complimentary decisions based on tracked customer play.

Must be self-motivated and able to work under pressure, handle situations in a timely manner and work independently.

Analytical skills and customer service orientation required.

Ability to perform multiple tasks in an efficient manner.

Proficient knowledge of Microsoft Office, Excel, and Word is required.

Assist with the execution of on and off property premium player promotions, events, and programs.

Maintain appropriate and professional attire.

Maintain an appropriate and professional business relationship with guests at all times

Update account information through utilization

Responsible for contacting casino guests and lists as assigned.oDuties included: Comp decisions and Patron Profitability

Scheduling / attending dinners and events

Sales of products / venues / events and relationship building.

What You Will Need

• High School Diploma or GED required. Bachelor’s Degree in Accounting, Business Administration, Finance, or Marketing preferred.
• Host experience or two (2) years in a supervisory capacity in gaming machines or table games required; or an equivalent combination of education and/or work experience.
• Ability and willingness to learn new systems as implemented by the company are required.
• Able to communicate effectively in English, both verbally and through written communications is necessary.

Must be at least 21 years of age or older and be able to obtain an Indiana Gaming License.

ADDITIONAL REQUIREMENTS

Responsible for fostering a fun environment.

Responsible for being gracious to all guests and co-workers.

Responsible for promoting a positive influence in the community and participating in company-sponsored events.

Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.

Ensures that behavior and appearance are in compliance with established standards.

Maintains a professional work environment with management and staff.

Also required are frequent standing, walking, stooping, bending, lifting, reaching, climbing steps and sitting.

Must be able to lift up to 20 pounds.

Horseshoe Indianapolis Racing & Casino is a smoking establishment

Must be able to work in a highly populated fast-paced and noisy environment.

Access to general gaming floor.

• Must speak Vietnamese.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 88351
• Job Category Sales and Marketing
• Job Schedule Full time
• Locations Horseshoe Indianapolis (On-site)