Executive Casino Host

Golden Entertainment, Inc.; Las Vegas, Northern (NV, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

The STRAT Hotel, Casino & Tower in Las Vegas is seeking an Executive Casino Host to build and maintain strong relationships with high-value players, driving guest loyalty and gaming revenue. You will provide personalized service, attract and retain premium players, and ensure compliance with hospitality standards.

Essential duties include coordinating VIP reservations and amenities, proactive outreach to develop new players, and maintaining up-to-date knowledge of promotions and events to inform

Qualifications

• Minimum 2 years of casino host or player development experience.
• At least 4 years of customer service experience in high-end hospitality or gaming.
• Ability to manage multiple guests' needs simultaneously.
• Ability to access and input information using casino marketing systems such as CMS and LMS.

Responsibilities

• Build and maintain relationships with high-value guests to drive loyalty and revenue.
• Coordinate VIP reservations, accommodations, transportation, and comps for a seamless guest experience.
• Promote loyalty club enrollment and engage new and former guests across various channels.
• Maintain knowledge of promotions, events, and amenities to inform guests and ensure compliance with policies.

Skills

Customer service

Relationship building

Hospitality knowledge

MS Office

CMS LMS familiarity

English communication

Education

High School Diploma or equivalent

Tools

CMS

LMS

Microsoft Teams

Job description

## Executive Casino HostApply: The STRAT Hotel, Casino & Tower: Full time: Posted 2 Days Ago: R-02213At Stratosphere Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.**Job Description Summary:**Summary: As an Executive Casino Host, you build and maintain strong relationships with high-value players, driving guest loyalty and gaming revenue. You provide personalized service, attract and retain premium players, and ensure every interaction reflects the highest standards of hospitality and regulatory compliance.**Job Description:****Essential Functions and Responsibilities:*** Provide timely and courteous guest service consistent with the company’s guest service culture* Meet or exceed revenue, visitation, and player development goals as assigned by the Player Development department* Develop, maintain, and grow relationships with high-value guests through property hosting, off-property outreach, telemarketing, and email communications* Coordinate VIP reservations, accommodations, amenities, transportation, and bill-back paperwork to ensure a seamless guest experience* Proactively identify and engage new players, re-establish relationships with former guests, and promote loyalty club enrollment on the casino floor* Maintain current knowledge of all promotions, events, and amenities to accurately inform and assist guests* Exercise sound judgment when issuing comps and incentives based on play, profitability, and guest value* Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position* Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards* Perform other duties as assigned**Qualifications*** Minimum 2 years of casino host or player development experience* At least 4 years of customer service experience, preferably in a high-end hospitality or gaming environment* Ability to manage multiple guests needs simultaneously* Committed to fostering a respectful, inclusive, and safety-conscious work environment* Ability to access and input information using casino marketing systems such as CMS and LMS preferred* Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams**Requirements*** At least 21 years of age* High School Diploma or equivalent required* Ability to effectively communicate in English, both written and verbal* Obtain and maintain all work cards as required by the company* Verify right to work in the United States**Work Cards*** Alcohol Awareness Card* Nevada Gaming Registration**Physical Requirements*** Occasionally push/pull up to 25lbs* Occasionally lift and/or carry up to 25lbs at floor, knee, waist, and chest levels* Occasionally squat, kneel, reach, bend, twist* Regularly sit and work at a desk or computer* Frequently standing and walking* Ability to communicate using in-person speech, radios, and telephone* Ability to hear, understand, and distinguish speech and/or other sound in person**Work Environment Potential Conditions*** Indoor* Smoky* Noisy* Bright flashing lights* Slippery surfaces**Disclaimer**The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.