Executive - Campus Central

Taylor's University Sdn Bhd; Lakeside, Northern (FL, KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Taylor's University Sdn Bhd's Campus Central is seeking an Executive, Campus Central to deliver excellent customer service across student and academic administration services for students, parents, and staff, reporting to the Manager/Assistant Manager.

Assist the Manager/Assistant Manager in managing Campus Central to provide quality services via SCRM, counters, online portal, emails and phone; respond to inquiries promptly and maintain the Campus Central Portal with timely updates.

Qualifications

• Degree in Business Administration, Psychology, Human Resource Management, or any related discipline.
• Fresh graduates or those with administrative experience in student services preferred.
• Must communicate in English and possess strong customer service skills.

Responsibilities

• Assist Campus Central leadership to provide wide-ranging student and academic admin services.
• Serve as first point of reference for student, staff, alumni, and public inquiries and provide timely responses.
• Handle enquiries via SCRM, online portal, email, and phone; support request processing.
• Ensure timely processing of enquiries and portal updates; coordinate with Schools and external customers as needed.

Skills

Customer service

Team collaboration

English communication

Planning & coordinating

Report writing

Presentation skills

Independent working

Education

Bachelor’s degree in Business Administration, Psychology, HRM, or related

Tools

SCRM

Microsoft Office

Job description

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Department: Student Services (Campus Central) (40000400)

JOB PURPOSE

The Executive, Campus Central is responsible to provide excellent customer service through a wide range of student and academic administration services to students, parents, and staff of the University/College and is accountable to the Manager/Assistant Manager of Campus Central.

AREAS OF RESPONSIBILITIES

• Assist the Manager/Assistant Manager of Campus Central in managing Campus Central to ensure a broad range of quality student administrative services are provided to students and staff, resulting in consistent, innovative and comprehensive services , delivered via SCRM, counters, online portal, emails and phone.
• Act as first point of reference for, and manage student administration enquiries from students, staff, alumni and members of the public and provide timely and accurate responses.
• Undertake a range of administrative activities and liaise with other areas of the University/College, particularly Schools and external customers as required to support the delivery of excellent customer service on over-the-counter enquiries and via SCRM and online platform, request and collection, application processing and back-office work, managing email and phone enquiries etc.
• Monitor and ensure timely processing of enquiries and requests via SCRM and online services provided by Campus Central.
• Maintenance of Campus Central Portal, ensuring information relevance to students through timely updates.
• Carry out any other duties and responsibilities that may be assigned from time to time.

JOB SPECIFICATIONS

MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION

Degree in Business Administration, Psychology, Human Resource Management, or any related discipline.

RELATED EXPERIENCE

Fresh graduates or those with administrative working experience, preferably with a broad range of student services related functions in an educational institution.

• Good understanding and ability to create an uplifting customer service culture
• Ability to work collaboratively in a team based work environment.
• Ability to communicate with customers, colleagues, business contacts in a courteous and professional manner
• Creative, resourceful and customer focused
• Possess a good command of English
• Good communication, report writing and presentation skills
• Good planning and coordinating skills
• Ability to perform consistently under the pressure of deadlines
• Knowledge of and skills in using computer software e.g. Microsoft software applications
• Ability to work independently in a fast-paced and challenging environment

COMPETENCIES (BEHAVIOURAL)

• Matured and self-motivated
• Dynamic with initiative
• Good team player
• Professional appearance and good working attitude
• Pro-active and results oriented with a drive to succeed and achieve goals
• People oriented with warm and cheerful personality