Executive - Student Finance

Taylor's University Sdn Bhd; Lakeside, Northern (FL, KY); Hybrid; USD 48,000 - 62,000; Full time

Job summary

Taylor's University Sdn Bhd is seeking a capable administrator to support the Manager in Student Finance. The role focuses on CMS invoicing, debt handling and timely administrative services to support core academic functions.

The candidate should have a Bachelor’s degree with at least five years of administration experience, preferably in education, and strong organizational and communication skills to coordinate with faculties and students.

Qualifications

• Bachelor’s degree or equivalent required.
• Minimum five years of administration experience, preferably in an education institution.
• Experience with CMS or student information systems is desirable.

Responsibilities

• Assist the Manager in handling programme fee setup in CMS, generating student e-invoices and reconciling overpayments.
• Upload student e-invoices from CMS to the student portal for active and registered students.
• Manage fee payment follow-ups, issue reminders, prepare notices of termination and implement portal barring when needed.
• Handle Bulk Clearance for students with Completed Module, Graduated, Withdrawn, or Terminated statuses.
• Support refunds and transfers for deferments, withdrawals or transfers of programmes.
• Update student status in CMS for termination cases related to outstanding fees.
• Coordinate Student Finance operations to ensure timely debt management processes.
• Develop and maintain procedures to improve operational efficiency in fee monitoring.
• Identify opportunities to improve credit control based on feedback from stakeholders and customers.
• Maintain good relationships and ensure timely communication with faculties, schools and support units.
• Assist in meeting SLA commitments with internal stakeholders across the institution.
• Maintain broad collaboration with all relevant stakeholders.
• Undertake any other duties assigned from time to time.

Skills

CMS knowledge

Credit control

Debt management

University fee policy

Planning & organizing

Communication skills

Stakeholder liaison

Team player

Professionalism

Education

Bachelor’s degree or equivalent

Job description

KEY RESULT AREAS / RESPONSIBILITIES

This individual is to support the Manager in the smooth and efficient daily operation of the Student Finance with respect to all administrative functions related to student e-invoice and managing of debts, and planning and provision of administrative services to support core academic functions of the university. He/she is to assist and support the Manager in taking responsibility for the student finance functions and portfolio under the department purview.

1. Assist the Manager in handling programme fee setup in the Campus Management System (CMS), including generating student e-invoices by identifying the total student overpayments in CMS, verifying accuracy, converting overpayments to offset newly issued invoices, and ensuring students receive the correct net outstanding balance in their e-invoices.

2. Upload student e-invoices generated from CMS to the student portal for all active students and students with registered subjects.

3. Manage fee payment follow-ups, including issuing payment reminders to students with outstanding fees, preparing notices of termination, and implementing portal barring where necessary.

4. Handle the Bulk Clearance Process for students with Completed Module, Graduated, Withdrawn (Pre-Commencement), and Terminated statuses.

5. Support Campus Central by providing information related to Fee Refunds and Fee Transfers for student applications involving semester deferment, intake deferment, withdrawal, or programme transfer.

6. Perform student status updates in CMS for termination cases related to outstanding fees.

7. Coordinate Student Finance operations to ensure efficiency, effectiveness, and timeliness in debt management processes.

8. Develop and maintain systems and procedures to improve operational efficiency and support continuous improvement in internal fee monitoring.

9. Identify opportunities to improve and enhance credit control processes based on stakeholder and customer feedback.

10. Maintain good working relationships and ensure effective and timely communication with faculties, schools, and support units.

11. Assist in meeting all service level commitments made to internal stakeholders across the institution, as specified in the department’s Service Level Agreement (SLA).

12. Maintain good relationships and ensure effective and timely communication with all relevant stakeholders.

13. Undertake any other duties and responsibilities as assigned from time to time.

JOB SPECIFICATIONS

• Bachelor’s degree or its equivalent.


• Minimum five (5) year of administration experience, preferably in an education institution.

Competencies (Knowledge, Skills & Abilities)

• 1. Knowledge and skills of using Campus Management Systems (CMS);


• 2. Knowledge of credit control and debt management function;


• 3. Knowledge of University fee policy and procedure related to students;


• 4. Ability to work independently with strong planning, organizational and coordination skills;


• 5. Ability to work on own initiatives and prioritize tasks effectively under tight schedules and deadlines;


• 6. Strong interpersonal and communication skills with the ability to maintain good & effective working relationships at all levels;


• 7. Ability to interact with students, parents and staff with professionalism, tact a nd sensitivity;


• 8. A daptability to changes in work responsibilities and environment;


• 9. Good general knowledge of the relevant processes and procedures .


• 2. Pleasant personality


• 3. Dedicated and trustworthy


• 4. Diligent and self-motivated


• 5. Good team player


• 6. Works with integrity


• 7. Upholds organizational values


• 8. Has a strong sense of responsibility

The company reserves the rights to amend or include additional details towards your job description at any point of time in any form of communication.