Assistant Front Office Manager

Montage International; Town of Montana, Northern (WI, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Montage International is seeking a Front Office Leader to manage the Front Office team and ensure exceptional guest service at our luxury properties. The role emphasizes staff briefing on arrivals, VIPs, and daily activities, while building rapport with local leaders and vendors to elevate the guest experience.

Ideal candidates have 2–3 years of leadership in a luxury hotel, superb guest recovery skills, and strong organizational abilities, with proficiency in MS Office and a positive, adaptable

Qualifications

• 2–3 years leadership experience in a luxury hotel.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast-paced environment.
• Excellent organizational and time management skills.
• Strong knowledge of MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Lead and manage the Front Office team.
• Brief staff on arrivals, VIPs, and daily activities.
• Build positive relationships with local leaders and vendors.
• Ensure exceptional guest service throughout stay.
• Recruit, train, and schedule front desk associates.
• Develop procedures for Guest Relations to improve processes.

Skills

Leadership

Guest service

MS Office

Communication

Education

College degree

Tools

MS Office

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

ESSENTIAL FUNCTIONS

• Effectively leading and managing the Front Office team
• Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP's and daily group activities
• Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
• Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
• Ensuring excellent customer service is provided to guests throughout their stay
• Selecting, training, and scheduling front desk Associates
• Maintaining new procedures for Guest Relations operations that improve processes and communication
• Ordering supplies and maintaining an appropriate level of inventory
• Communicating and developing front desk Associates to ensure all standards are met on a consistent basis
• Performing additional duties as assigned that may be outside of the normal scope based on business needs

QUALIFICATIONS

• College degree preferred
• 2 to 3 years leadership experience in a luxury hotel
• Exceptional guest recovery skills
• Enjoy interacting with people in a fast paced environment
• Excellent organizational and time management skills
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
• Must possess a positive attitude
• Must be willing to participate in a learning environment
• Must integrate company values throughout all interactions
• Must be able to quickly adapt and effectively use new software products
• Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we're committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it's a way of life.

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