Executive Assistant (IT + Growth)

Shake Shack; Atlanta (GA); On-site; USD 60,000 - 84,000; Full time

Benefits offered by this job

Weekly pay

Performance bonuses

Meal discounts

401k with company match

Paid time off

Parental leave

Pre-tax commuter benefits

Development opportunities

Job summary

Shake Shack in Atlanta’s Support Center is seeking an Executive Assistant to support our CIO and CGO in a fast-paced, high-exposure environment.

You will manage calendars, coordinate travel, plan events, onboard new teammates, and assist with expenses and vendor contracts while sustaining a culture of hospitality and excellence.

Qualifications

• 2–4 years of relevant experience.
• At least three years supporting a Vice President or higher-level executive.
• Strong written and verbal communication skills.
• Ability to multi-task and meet deadlines.

Responsibilities

• Calendar key meetings with senior executives and their teams.
• Coordinate multi-city travel for executives across time zones.
• Plan and execute high-profile events and off-sites.
• Onboard new team members and welcome senior staff.
• Support expense reports and vendor contracts.
• Enhance efficiency and manage executive time.

Skills

Executive support

Calendar management

Travel coordination

Communication skills

Problem solving

Education

Bachelor's Degree in Marketing, Communications, or related field

Job description

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learningopportunitiesandthe chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands‑on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

This position is located at Shake Shack’s Atlanta Support Center. You will support our Chief Information and Technology Officer and our Chief Growth Officer.
Our Executive Assistants are highly-respected because their skills are quite simply, essential. You’d be a key member of a dynamic, fast-paced team that serves as a center of excellence for the enterprise, partnering with leadership across lines of business. “EQ” skills to build bridges, forge alliances and encourage people to want to work with you. You’re a calm head and steady hand to deal with every day challenges and the unexpected.

Essential Job Duties and Responsibilities

Administrative & Calendar Management (30%)

• Interface directly with other senior executives and their support teams to calendar key meetings.
• Understand each day’s priorities so you can be strategic about how you direct inquiries and requests.
• Prepare agendas, materials, notes and key next steps for large cross-functional meetings.
  

Travel Coordination (15%)

• Create a multi-city travel itinerary, taking into account time zones, weather delays, traffic and fatigue levels.
• Coordinate these schedules between executives based in multiple cities.
  

Event Planning (15%)

• Plan and execute high profile events, including all-hands meetings, off-sites and team building activities.
  

New Hire Onboarding (15%)

• Assist with on-boarding new team members – you’ll be the “friendly face” that newbies count on to answer all their questions, including some who are extremely senior in the organization.
  

Expense & Vendor Management (15%)

• Support expense reports and execute signatures/approvals for vendor contracts, purchase orders, etc.
  

Efficiency & Executive Support (10%)

• Champion efficiency, executive time and a willingness to go the extra mile without being asked.
  

Minimum Qualifications

Education:

• Bachelor’s Degree in Marketing, Communications, or a related field.

Work Experience:

• 2–4 years of relevant experience.
• At least three years supporting a Vice President or higher-level executive.
  

Skills & Competencies:

• Solid written and verbal communication skills, including strong grammar and a rich vocabulary
• Ability to multi-task and prioritize deadlines/deliverables.
  

Preferred Qualifications

Education:

• Bachelor’s Degree in Marketing, Communications, or a related field.

Work Experience:

• 2–4 years of relevant experience.
• At least three years supporting a Vice President or higher-level executive.
  

Skills & Competencies:

• Solid written and verbal communication skills, including strong grammar and a rich vocabulary
• Ability to multi-task and prioritize deadlines/deliverables.
• A passion for growth in marketing or communications is a plus.
  

Physical Requirements

• Precise hand/eye coordination: Occasionally
• Basic keyboarding or repetitive motions: Constantly
• Lifting/pushing objects over 10 lbs.: Occasionally

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses

• Shake Shack Meal Discounts

• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

• Medical, Dental, and Vision Insurance*

• Employer Paid Life and Disability Insurance*

• 401k Plan with Company Match*

• Paid Time Off*

• Paid Parental Leave*

• Access to Employee Assistance Program on Day 1

• Pre-Tax Commuter and Parking Benefits

• Flexible Spending and Dependent Care Accounts*

• Development and Growth Opportunities

*Eligibility criteria applies

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.