Executive Assistant and Customer Success Support

Feel Good Close; Los Angeles (CA); Hybrid; USD 27,552 - 41,328; Part time

Job summary

Feel Good Close in Los Angeles seeks an Executive Assistant and Customer Success Support. This role involves managing schedules, coordinating meetings, and supporting customer success teams.

The position starts part-time (15-20 hours/week) and will transition to full-time as responsibilities grow. Candidates should have experience supporting executives and excellent communication skills. Familiarity with tools like Airtable and Google Suite is preferred.

Qualifications

• 2+ years of experience as an Executive Assistant, Administrative Assistant, or similar remote support role.
• Exceptional written and verbal communication skills.
• Strong organizational and time-management abilities.

Responsibilities

• Manage and maintain business owner's schedule.
• Provide customer service support to program members.
• Support marketing team with content creation.

Skills

Active Learning

Active Listening

Active Support

Time Management

Solution-Oriented Mindset

Project Management

Education

Bachelor's degree or higher

Tools

Airtable

Google Suite

Gusto

Job description

Executive Assistant and Customer Success Support

Job Type: Part Time to Start

Compensation: $20-30/hour

About Us:

Feel-Good MSP is a rapidly growing thought leader in the MSP marketplace. With our proven MSP sales process, we empower MSPs to scale their businesses. We offer a membership-based program that includes sales and marketing training, group coaching calls, and tech-enabled accountability mechanisms to help build members’ pipelines and increase their close rates.

Job Description:

Provide high-level administrative and project management support to the business owner and team, owning calendar, inbox, and task management while coordinating meetings, tracking deadlines, maintaining project plans, documenting SOPs, preparing reports, and managing routine administrative tasks and purchases.

Support the customer success, sales, and marketing teams by maintaining CRM records, managing member communications, posting on social media platforms, and coordinating podcast interviews.

The role will start as a part-time position (15-20 hours/week) and shift to full-time as more customer success and marketing responsibilities are absorbed.

Job Responsibilities:

• Manage and maintain business owner's schedule.
• Prepare responses to correspondence containing routine inquiries.
• Attend meetings to outline the owner's weekly schedule.
• Provide customer service support to program members and their teams.
• Support marketing team with content creation and administrative tasks.
• Coordinate team travel and logistics for regional and national conferences.

Requirements:

• 2+ years of experience as an Executive Assistant, Administrative Assistant, or similar remote support role
• Experience supporting C-level executives or business owners preferred
• Proven ability to manage confidential information with discretion
• Exceptional written and verbal communication skills
• Strong organizational and time-management abilities
• High attention to detail and follow-through
• Strong problem-solving skills and proactive mindset

Preferred Experience:

• Bachelor's degree or higher
• Located in the Los Angeles metro
• Experience in customer service, customer success, or other client-facing roles

Skills:

• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Active Support: Remain aware of owner's workload at a given time and provide guidance, support and organization to help them achieve their goals.
• Time Management: Managing one's own time and the time of others.
• Solution-Oriented Mindset: Ability to solve problems independently or with minimal
• Project Management: Ability to lead cross-functional teams during events, new product launches, and member initiatives.

Tools and Technology:

• Personal computer (for first 90 days)
• High-speed internet
• Cell phone
• Airtable (client management, task and project management)
• Google Suite (email, calendar, file, and document management)
• Gusto (payroll and time tracking)

Feel Good Close MSP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.