Executive Assistant

Center For Improving Youth Justice; Braintree (MA); Hybrid; USD 58,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan participation

Job summary

Center For Improving Youth Justice is seeking an Executive Assistant to provide high-level administrative support to the Executive Director & CEO. The role blends calendar management, travel planning, and board-meeting coordination with hands-on data quality assurance and PbS Help Desk duties.

The ideal candidate thrives in a fast-paced, service-oriented nonprofit environment and can switch between strategic tasks and technical troubleshooting.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 2+ years in admin, executive support, or customer service; nonprofit experience a plus.
• Comfort using Excel or similar tools for basic data quality review.
• Experience troubleshooting hardware/software issues (mobile devices, CMS or webinar platforms) or willingness to learn.
• Strong written communication and ability to produce polished materials.
• Excellent organizational skills and ability to manage multiple priorities.

Responsibilities

• Provide high-level executive and administrative support to the CEO, including calendar management and travel arrangements.
• Coordinate logistics for board and committee meetings, including agendas and minutes; support internal communications.
• Monitor national data collection activities and ensure accuracy and completeness of submissions.
• Oversee configuration, inventory, and troubleshooting of Android devices used for data collection.
• Answer Help Desk calls and emails; direct users to documentation and escalate complex inquiries as needed.
• Deliver professional, responsive customer service and uphold CIYJ's relationship-first culture.

Skills

Calendar management

Executive support

Customer service

Written communication

Data quality review

Troubleshooting

Education

Bachelor's degree preferred

Tools

CMS platforms

Webinar platforms

Job description

About the role

The Executive Assistant provides high-level administrative support to the Executive Director & CEO while also serving as a frontline resource for CIYJ’s national data collection and PbS Help Desk operations. This is a hybrid role combining traditional executive support with data quality assurance, participant-facing customer service, and content/communications production. The ideal candidate is highly organized, comfortable managing shifting priorities, and able to move fluidly between calendar management and technical troubleshooting.

Key Responsibilities

• Executive & Administrative Support
  • Manage the CEO’s calendar, scheduling, and travel arrangements, exercising discretion in prioritizing competing requests.
  • Prepare correspondence, meeting materials, and internal communications on behalf of the CEO.
  • Coordinate logistics for board meetings, committee meetings, and executive-level engagements, including agendas and minutes.
  • Maintain general office operations, supplies, and vendor coordination.
• National Data Collection Support
  • Assist in monitoring national data collection activities, including tracking deadlines and ensuring submitted information is accurate and complete.
  • Oversee the configuration, inventory, and troubleshooting of Android mobile devices used to collect survey data across participating facilities.
  • Review and perform quality checks on existing data sources, identifying data inconsistencies, outliers, and missing information, and coordinating corrections with facility contacts.
• PbS Help Desk & Participant Support
  • Answer Help Desk calls and email requests related to the website, data collection platform, and general participant support.
  • Direct users to relevant documentation and resources, and identify gaps in existing documentation to inform future guidance.
  • Escalate Help Desk inquiries to appropriate staff when the scope of the request exceeds standard support.
  • Provide professional, responsive customer service across all participant interactions, reinforcing CIYJ’s relationship-first culture.

Qualifications

• Bachelor’s degree preferred, or equivalent combination of education and relevant experience.
• 2+ years of experience in an administrative, executive support, or customer service role; nonprofit or human services experience a plus.
• Comfort working in Excel or similar tools for basic data quality review (sorting, filtering, spot-checking data).
• Experience troubleshooting hardware/software issues (e.g., mobile devices, CMS or webinar platforms) or willingness to learn.
• Strong written communication skills, with the ability to produce polished, professional materials.
• Excellent organizational skills and ability to manage multiple, sometimes competing, priorities.
• A calm, service-oriented approach to participant and member interactions.

Compensation & Benefits

This is a full-time, exempt position with a salary range of $58,000–$70,000, commensurate with experience. CIYJ offers a comprehensive benefits package including health insurance, paid time off, and retirement plan participation.

CIYJ is an equal opportunity employer committed to building a diverse and inclusive team.