Executive

Narayana Health; Indiana, Northern (PA, KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Narayana Health is seeking a dedicated patient services professional to provide excellent patient support, handle registrations, and coordinate appointments across hospital departments. You will ensure smooth patient guidance and maintain confidential records while liaising with internal teams to optimize the Healthcheckup process.

The role involves coordinating with doctors, admission counters, and service departments, preparing MIS reports, and collecting daily patient feedback for corporate

Responsibilities

• Receive patients and attendants in a pleasing manner.
• Answer telephone calls.
• Answer queries by patients/attendants politely.
• Guide patients in the right way and coordinate with stakeholders to fix doctor appointments.
• Coordinate with consultants, admission counter and OT secretary for surgery status and updates.
• Maintain records (logbooks, appointment diaries, visiting doctors registers) with confidentiality.
• Provide MIS reports and maintain communications with marketing and service departments.
• Coordinate healthcheckup patients and inform relevant packages; generate daily trackers and patient end reports.

Job description

Select how often (in days) to receive an alert:

Responsible for providing excellent patient support, registration, appointment coordination, consultant coordination, and smooth patient guidance across hospital departments. Manage Health Check-up coordination, MIS trackers, corporate patient communication, patient experience reviews, and coordination with internal service and marketing teams.

Job Responsibilities

• Receive patient and patient attendants in a pleasing manner.
• Answer Telephone calls.
• Talk at reasonable sound levels. (Do not shout or talk loudly)
• Answering all queries by patients/attendants politely.
• Listen the patient/attendant carefully
• Guide the patients in right way.
• Taking complete details while doing the New Registrations like Permanent address, phone numbers, fax numbers etc.,
• Co-ordinate with all stakeholders to fix up appointments with the Doctors.
• Guide the patient to get the investigations done properly i.e., to the Laboratory, Radiology, Cardiology and Endoscopy dept etc.,
• Coordinate with the Consultants
• Co-ordinate with the Admission Counter and keep the update information from time to time.
• Co-ordinate with the OT secretary for the information regarding status of the surgeries posted that day Maintain interpersonal relations within the departments and other departments
• Maintain Good relations with the patients
• Incase of Emergency send the patient to Casualty/ICUs then inform the concerned people, do the formalities.
• Maintain all relevant records i.e., logbook, appointment diaries, Visiting Doctors register etc., properly. Maintain confidentiality about patients.
• Counsel the patients and patient relatives whenever it is necessary.
• Communicate to your HOD from time to time.
• Escorting VIP Patients.
• Coordinate with Manager- SE regarding any administrative related problems
• Preparing MIS report and submit to the Manager-SE
• Coordinate with service department for any Maintenance work, housekeeping work and F&B work
• Coordination of Healthcheckup patient, providing relevant information about packages available and focusing of converting the patient,
• Prepare daily trackers of all Healthcheckup patient.
• Provide reports to patient at the end of the day, taking out print out for all corporate patients and sending the communication via mail as a when needed.
• Coordinate with Marketing team regarding arrivals of corporate patient, provide seamless Healthcheckup process to the patients.
• Also collect daily reviews for patient experience