Execution & Relationship Management - Markets & Services / VP

Citi; New York (NY); Hybrid; USD 85,000 - 115,000; Full time

Job summary

Citi is seeking a Learning Advisor Lead in a Hybrid role to shape and execute learning strategies across HR and business units. The position partners with managers and HR stakeholders to deliver integrated learning solutions aligned with the Learning & Culture menu of services.

The role emphasizes root-cause analyses, strategy development, and measuring impact of training programs. Strong English skills and program management experience are required.

Qualifications

• Experience in Learning and development strategy and execution.
• Ability to conduct root cause analyses and identify gaps in capabilities.
• Strong consulting skills and stakeholder management across HR and business.
• Familiarity with governance for learning products and policies.
• Experience measuring the impact of training interventions and budgets.
• Vendor management experience and cross-functional collaboration.

Responsibilities

• Help execute and market a Learning strategy that supports HR and business priorities.
• Develop Learning strategy in partnership with manager and broader Learning strategy.
• Conduct root cause and gap analyses to identify opportunities and solutions.
• Partner with other Learning Advisors to consult with stakeholders.
• Advise on compliance with standards and policies for learning products.
• Assist with measuring effectiveness and communicating impact to stakeholders.
• Support management of the learning budget for the function.
• Collaborate with peers in Learning & Culture and HR for a cohesive experience.
• Stay updated on external market trends and future capability needs.
• Assess risk in decisions and escalate/control issues with transparency.

Skills

Consulting

Adult learning theory

Business acumen

Facilitation

Measuring impact

Project management

Written & verbal communication

Relationship management

Leadership

Motivation

Education

Bachelor’s degree

Tools

LMS

MS Excel

Microsoft Office

Job description

Execution & Relationship Management - Markets & Services / VP

Job Req Id:

26997766

Location(s):

Heredia, Provincia de Heredia, Costa Rica

Job Type:

Hybrid

Posted:

Oct. 06, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Learning & Culture (L&C) organization supports the creation, curation, and deployment of end-to-end learning solutions to increase organizational and employee success. The Learning Advisor Lead is a strategic Human Resources professional who helps identify the Learning needs of their coverage area and determine the appropriate solution in alignment with the Learning & Culture Menu of Services. The role works in close partnership with key business and HR stakeholders to deliver an integrated strategy.

Responsibilities:

• Help execute and market a Learning strategy that supports HR and business priorities and leverages enterprise solutions
• Develop Learning strategy in partnership with manager and in alignment broader product/function Learning strategy
• Conduct root cause and gap analyses to identify opportunities and appropriate solutions
• Partner with other Learning Advisors to consult with stakeholders in the coverage area
• Advises and ensures that learning products developed within the coverage area comply with standards and policies; where applicable, work with SMEs/originators outside of L&C to navigate Learning governance
• Assist with measuring the effectiveness and success of training interventions, and communicating impact to stakeholders
• Support management of the learning budget for function
• Collaborate with peers in L&C and across HR to provide an integrated and consistent experience for partners and stakeholders
• Stay abreast of latest external market trends and anticipate their impact on future capability requirements for function
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications:

• 6+ years of experience in Learning
• Key capabilities for this role include consulting, applying adult learning theory, developing business acumen, facilitation, measuring success and impact of Learning strategy, and project management skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Self-motivated and detail oriented
• Proven influencing and relationship management skills
• Proactive leadership and motivational skills

Education:

• Bachelor’s/University degree or equivalent experience

- Advance English (Must).

- Program Management experience (Desired).

- Vendor Management experience.

- LMS and learning tools.

Job Family Group:

Human Resources

Job Family:

Talent, Development, Learning & Engagement

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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