Cash & Collateral Team Coordinator

Citi; New York (NY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Citi in Heredia, Costa Rica, is seeking a capable Cash & Collateral Team Coordinator to lead and coordinate implementations across collateral and margining processes. The role emphasizes analysis, mentoring, and cross-team collaboration to improve service delivery.

The position requires a seasoned professional with deep knowledge of collateral workflows, risk controls, and stakeholder communication. It is a hybrid role designed for experienced individuals who can influence outcomes and drive

Qualifications

• 5-8 years industry experience (as stated)
• Excellent attention to detail
• Exceptional customer service skills

Responsibilities

• Seasoned professional role with leadership within the team
• Drive process improvements for collateral and margining workflows
• Provide guidance and training to junior staff and new recruits
• Escalate control gaps to senior management and mitigate risks
• Support long-term change-the-bank initiatives and deliverables

Skills

Attention to detail

Customer service

Industry experience

Education

Bachelor’s/University degree or equivalent experience

Job description

Cash & Collateral Team Coordinator

Location(s): Heredia, Provincia de Heredia, Costa Rica

Job Type: Hybrid

Posted: Oct. 07, 2026

Time Type: Full time

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Cash & Collateral Management Team Coordinator is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work‑flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub‑function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities

• Seasoned professional role. Integrates subject matter and industry expertise within a defined area
• Directly impacts the area through shared responsibility for delivery of end results and formulation of procedures/process improvement
• Provides value‑added perspective or advice that contributes to the development of new techniques and the improvement of the collateral and margining processes for the area
• Responsible for own work to support business teams in an assigned area
• Resolves complex problems where the analysis of situations or data requires an in‑depth evaluation of collateral procedures and industry standards
• Makes a significant contribution to change‑the‑bank projects and offers solutions at an advanced level
• Serves as an analytical and/or procedural expert, representing a unit or team to support deliverables/initiatives
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations, mostly but not limited to the collateral and margining process
• Responsible for escalating control gaps and issues to senior management
• Identifies collateral related control deficiencies and implements appropriate procedures and solutions to mitigate any risk or control losses
• Identifies opportunities to reduce expenses
• Applies in‑depth knowledge of concepts and procedures within own area to resolve issues related to collateral and margin processes
• Demonstrates a comprehensive understanding of how own collateral function collectively integrates to contribute to achieving overall business goals
• Influences decisions through advice, counsel and/or facilitating services to others in area of specialization
• Serves as the first point of escalation for staff members, management, other operations groups and internal/external clients
• Assumes informal/formal leadership role within the team, is involved in the coaching and training of new recruits, and provides guidance and support to junior staff
• Creates, develops and maintains effective relationships with colleagues, management, internal/external clients and stakeholders, and seeks to understand their needs and provides solutions
• Persuades and influences others through collaborative communication skills; may negotiate with external parties
• Supervises a team of junior staff to ensure all daily responsibilities are completed
• Coaches and trains new team members
• Contributes to the performance evaluation process
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 5-8 years industry experience
• Excellent attention to detail
• Exceptional customer service skills

Education

• Bachelor’s/University degree or equivalent experience

This job description provides a high‑level review of the types of work performed. Other job-related duties may be assigned as required.

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