Excursion Coordinator

OSM Thome Limited; United States; Remote; USD 55,000 - 90,000; Full time

Benefits offered by this job

Onboard travel opportunities

Collaborative team environment

Exposure to Norway's coast and culture

Job summary

Hurtigruten is seeking an Excursion Coordinator to join the Expedition Team on board. You will organize and coordinate excursion elements, drive sales of excursions, and maintain strong relations with coast-side suppliers while ensuring guests receive engaging and informative experiences during port calls.

Fluency in English and German is required, along with good computer skills and a service-oriented mindset.

Qualifications

• Higher education or relevant experience may substitute education requirements.
• Experience in adventure- or nature-based tourism is preferred.
• Fluent in German and English with strong communication skills.

Responsibilities

• Organize and coordinate expedition elements on board with focus on excursion program.
• Sell and coordinate Hurtigruten excursions and related activities.
• Maintain daily contact with suppliers along the coast and manage bookings.
• Assist in planning programs with the Expedition Team and deliver information sessions.
• Communicate with guests via PA system and coordinate with external tour-leaders.

Skills

Sales experience

German language

English language

Excellent communication

Lecturing / presentation

Education

Higher relevant education

Tools

Computer skills

Job description

About Hurtigruten:

Hurtigruten is a Norwegian shipping and travel company that sails the legendary coastal route between Kirkenes and Bergen, often referred to as “the world’s most beautiful sea voyage.” In addition to the traditional route, Hurtigruten also offers signature routes such as the North Cape Line, the Svalbard Line, and Hamburg–North Cape, with a fleet of ten ships in total. Since its inception in 1893, Hurtigruten has safely transported local passengers, essential goods, vehicles, and tourists to 34 ports along the Norwegian coast. Hurtigruten is one of Norway’s largest maritime employers, with 1,500 seafarers and apprentices on board. The company collaborates with local suppliers to serve world‑class local cuisine and offers selected excursions to its guests in partnership with local operators. Environmental responsibility and sustainability are central to Hurtigruten. In 2009, Hurtigruten eliminated the use of heavy fuel oil, and the fleet now includes four hybrid ships. The goal is to operate an emission‑free ship by 2030 through the ambitious Sea Zero program.

Expedition Team (ET)

CET plays an important role in ensuring an outstanding guest experience. The team is responsible for guest engagement and information, daily planning of on board and ashore activities, the photo program, sales of excursions, as well as planning and execution of self‑organised hikes and other activities. The team consists of the following positions:

• Expedition Leader (EL)
• Assistant Expedition Leader (AEL)
• Excursion Coordinator (EC)
• Nature and Culture Guide (NCG)
• Expedition Photographer (EP)

Every day we immerse ourselves in unique themes that harmonize with the history of our upcoming port visits. From informative lectures in the lecture hall to informal conversations on deck about the passing landscape, the team enriches the guest's experience of Norway.

The Excursion Coordinator (EC) is part of the Expedition Team and reports to the Expedition Leader (EL) on board.

Duties and responsibilities:

• The main function of EC is the organization and coordination of the expedition elements on board with the main focus of the excursion program. Duties and responsibilities shall include, but are not limited to:
• Responsible for sales and coordination of Hurtigruten's excursion program
• Keep a high commercial focus with excursion presentations and other promotional activities as well as ensure that the right information gets out via the onboard sales channels
• Daily contact with our suppliers and partners along the coast
• Responsible for booking/cancelling excursions and transport needs
• Take part in the planning and implementation of programs and activities in collaboration with the Expedition Team
• Assist in the delivery of information meetings and other activities on board and ashore.
• Responsible for communicating with guests via the ship's PA facility
• Responsible for collaboration with external tour-leaders & groups
• Cooperate with Hurtigruten's land organization

Qualifications/Experience:

• Higher relevant education. Relevant experience can replace the educational requirement
• Work experience in adventure- or nature-based tourism
• Sales experience
• Good knowledge of the Norwegian coast, and generally good knowledge of Norwegian society, culture and history
• Good computer skills
• Language requirements:
• Fluent in German and English
• All employees must have Basic safety course for seafarers STCW AV/1-1, 1-2, 1-1, 1-4, Crowd and Crises management course STCW AV/2, and approved health certificate from authorized seafarer doctor. There is no requirement to have completed the courses before applying, but you must be willing to take them.

Personal qualities:

• Very good communicator and lecturer
• Sales- and service-oriented
• Generous, fearless and outgoing
• Solution-oriented and stress tolerant. Being able to handle unforeseen events.
• Good communication and cooperation skills
• High security focus

We offer

• Opportunity to convey and develop new and exciting experiences for our guests from near and far
• A challenging position, where you work with one of Norway's strongest brands together with good colleagues
• Varied working days with Norway's most beautiful view