Travel Development & Operations Specialist — Nordtours

Mi Casa Tu Casa As; New Jersey; On-site; USD 59,000 - 97,000; Full time

Job summary

Mi Casa Tu Casa AS operates hotels, guesthouses and camping properties in Norway and is expanding into personalised Norway experiences through Nordtours. The role focuses on developing Norway itineraries, building partnerships with agencies and delivering exceptional customer service for Nordhomes accommodation businesses.

Based in Norway with occasional travel, the one-year contract offers a dynamic mix of travel planning, sales, and operations coordination in a predominantly remote setting.

Qualifications

• Relevant experience in travel planning, tour operations, travel sales or a similar field.
• Strong organisational skills and attention to detail.
• Confidence preparing itineraries, calculating prices and coordinating bookings.
• A proactive approach to finding customers and developing partnerships.
• Excellent written and spoken English and knowledge of Norway as a destination.

Responsibilities

• Develop ready-made and tailor-made Norway itineraries, combining accommodation, transport, meals and activities.
• Build partnerships with international travel agencies and negotiate rates and terms with providers.
• Handle enquiries, prepare quotations and convert leads into bookings.
• Calculate tour prices and margins, coordinate reservations, and organise invoices.
• Support guests before, during and after trips, coordinating suppliers and changes.
• Suggest improvements to website, marketing activities and budget allocation.

Skills

Travel planning

Partnership development

Customer service

Spreadsheet usage

Booking systems

Tools

Booking systems

Spreadsheets

Online tools

Job description

Join Nordtours as a Travel Development & Operations Specialist and help us grow through inspiring Norway itineraries, strong partnerships and excellent customer service. Full-time, one-year contract, primarily remote within Norway.

We are looking for someone who takes initiative, enjoys working independently and follows ideas through to results. You combine a passion for travel with commercial awareness and reliable customer service.

Relevant experience in travel planning, tour operations, travel sales or a similar field.

Strong organisational skills and attention to detail.

Confidence preparing itineraries, calculating prices and coordinating bookings.

A proactive approach to finding customers and developing partnerships.

Excellent written and spoken English and good knowledge of Norway as a travel destination.

Confidence using spreadsheets, booking systems and online tools.

Based in Norway and available for occasional travel, meetings and on-site coordination.

Willingness to support customer service for our Nordhomes accommodation businesses.

Norwegian or another Scandinavian language, digital marketing experience and existing travel industry contacts are advantages.

Develop ready-made and tailor-made Norway itineraries, combining accommodation, transport, meals and activities.

Build partnerships with international travel agencies and negotiate rates and terms with transport providers, guides, hotels, restaurants and activity operators.

Handle enquiries, prepare quotations and follow up leads to convert them into bookings.

Calculate tour prices and margins, coordinate reservations, and organise invoices and payment follow-up.

Support guests before, during and after their trips, coordinating suppliers and handling changes.

Proactively identify ways to attract customers and recommend improvements to our website, marketing activities and budget allocation.

Keep itineraries, booking records and supplier information organised and up to date.

Support Nordhomes accommodation customer service by answering guest emails, calls and booking questions, in coordination with property teams.

A full-time position on a one-year contract.

A primarily remote working arrangement within Norway, with occasional travel and in-person work.

A varied role combining travel planning, partnerships, sales and customer service.

The opportunity to contribute ideas and influence Nordtours' growth.

Opportunities to visit destinations, properties and potential partners.

Salary by agreement, based on experience and responsibilities.

Mi Casa Tu Casa AS operates hotels, guesthouses and camping properties in Norway, welcoming travellers from around the world.

We are expanding into personalised travel experiences through Nordtours, our new tourism initiative focused on Norway's nature, local activities and routes beyond the usual tourist stops.

This position combines the development and daily coordination of Nordtours with customer service for our Nordhomes accommodation businesses. The employer for this position is Mi Casa Tu Casa AS.