Exchange Visitor Program: Participant Support Coordinator

Southwestern Family of Companies; Nashville (TN); On-site; USD 48,000 - 60,000; Full time

Job summary

Global Educational Concepts (GEC) is seeking a full-time Exchange Visitor Program and Participant Support Coordinator in Nashville, TN. The role focuses on processing participant applications, monitoring programs, and ensuring compliance with DOS guidance while delivering excellent customer service.

The position reports to the Director of Operations and requires collaboration with applicants, host employers, and foreign partner agents.

Qualifications

• Bachelor’s degree in Business Administration, Operations, Student Personnel Services, Student Affairs or related field.
• 3 years of experience in customer service, office management, or work with a Designated Exchange Visitor Sponsor.
• Proficient in Microsoft Office Suite.
• Attend Department of State meetings and become familiar with CFR.
• Eligible to serve as the U.S. Department of State Alternate Responsible Officer (ARO).
• Ability to handle high stress situations and meet deadlines.
• Ability to explain program regulations to exchange visitors and vendors.
• Strong professional image and customer service skills.

Responsibilities

• Communicate with applicants and stakeholders for processing or monitoring.
• Monitor applications to ensure CFR and DOS guidance compliance.
• Review applications for eligibility and process within 48–72 hours.
• Update applications in company database and SEVIS.
• Conduct in-person or video orientation events.
• Conduct sponsor interviews and follow-up to assess English and suitability.
• Maintain participant contact and address questions and concerns.
• Vet stakeholders per policy and regulations.
• Ensure agreements are signed and information updated in systems.
• Draft incident and complaint forms per DOS rubric.
• Provide ongoing support and assistance to Exchange Visitors.
• Manage participant files and SEVIS records.
• Collaborate with team and present onboarding information.
• Serve as DOS Alternate Responsible Officer when needed.
• Assist with travel arrangements and program information guides.

Skills

Interpersonal skills

Written communication

Verbal communication

Independent work

Team collaboration

Stress management

Attention to detail

Problem solving

Education

Bachelor’s degree in Business Administration, Operations, Student Personnel Services, Student Affairs or related field

Tools

Microsoft Office Suite

Job description

Global Educational Concepts (GEC) is seeking a full-time Exchange Visitor Program and Participant Support Coordinator in Nashville, TN. The role focuses on processing participant applications, monitoring programs, and ensuring compliance with DOS guidance while delivering excellent customer service.

The position reports to the Director of Operations and requires collaboration with applicants, host employers, and foreign partner agents.