Exchange Operations Specialist

Bullish; New York (NY); On-site; USD 140,000 - 175,000; Full time

Job summary

Bullish in New York is seeking an Exchange Operations Specialist to ensure smooth functioning of their digital asset exchange. In this role, you will enhance platform reliability and client support while collaborating closely with sales and technology teams.

The ideal candidate has over 5 years of experience in trading operations and is adept at troubleshooting trading systems. A strong knowledge of market structure and order lifecycle is essential. This position offers a competitive salary range of $140,000 - $175,000 depending on experience.

Qualifications

• 5+ years of relevant experience, including 2+ in trading operations or trade support management.
• Strong background in trading, market structure, and order lifecycle.
• Hands-on experience with electronic trading systems and system diagnostics.

Responsibilities

• Ensure high-quality support for institutional clients by improving trading platform reliability.
• Engineer low-latency algorithmic trading paths and implement necessary security measures.
• Collaborate between sales, clients, and technology to streamline product integration.
• Lead initiatives to optimize client workflows and operational processes.
• Create dashboards and reports linking technical metrics with business KPIs.
• Work with Finance, Risk, Legal, and Compliance for regulatory adherence.

Skills

Trading operations management

Market structure understanding

Technical troubleshooting

Data-driven decision making

Communication between teams

Education

Bachelor's degree in Finance, Business, Technology or related field

Tools

FIX protocol

APIs

Market data infrastructure

Job description

About Bullish

Bullish is an institutionally focused global digital asset platform that provides market infrastructure and information services. These include: Bullish Exchange – a regulated and institutionally focused digital assets spot and derivatives exchange, integrating a high-performance central limit order book matching engine with automated market making to provide deep and predictable liquidity. Bullish Exchange is regulated in Germany, Hong Kong, and Gibraltar. CoinDesk Indices – a collection of tradable proprietary and single-asset benchmarks and indices that track the performance of digital assets for global institutions in the digital assets and traditional finance industries. CoinDesk Data - a broad suite of digital assets market data and analytics, providing real-time insights into prices, trends, and market dynamics. CoinDesk Insights – a digital asset media and events provider and operator of Coindesk.com, a digital media platform that covers news and insights about digital assets, the underlying markets, policy, and blockchain technology.

Reports To

US Team Lead, Exchange Custody Operations

Position Overview

We’re seeking an Exchange Operations Specialist to join our team and drive the future of digital asset trading. You'll be at the forefront of Bullish operations, ensuring the seamless and secure functioning of our NYSE-listed exchange. If you're ready to take on an exciting operations role at the intersection of capital markets and cutting-edge financial technology, we want to hear from you.

Responsibilities

• Exchange and Client Excellence: You will fine-tune the platform to make sure trading is fast and reliable, providing high-quality support for our institutional clients. By keeping the trading environment top-notch, you establish the trust from clients and grow our business.
• Trading Algorithm & Execution Support: Engineering low-latency "algorithmic trading paths", scaling infrastructure to handle millions of transactions during market spikes, ensuring the trading algorithm can recover rapidly, and implementing security measures to detect unusual trade bursts.
• Be the Bridge Between Trading and Tech: Serve as a critical link between our sales teams, institutional clients, and technology organization. You will collaborate with Product and Engineering to support new products and features, ensuring they are seamlessly integrated into the live trading environment.
• Drive Strategic Optimization: This isn't just about keeping the lights on. We want you to constantly hunt for opportunities to improve and automate. You will lead projects to enhance client workflows and operational processes, directly contributing to platform efficiency, risk reduction, and our ability to scale.
• Shape Business Strategy with Data: Build and maintain powerful dashboards and reports that correlate deep technical metrics with key business KPIs. Your insights will empower our executive team to make data-driven strategic decisions.
• Uphold Market Integrity: Work in close partnership with our Finance, Risk, Legal, and Compliance teams to navigate the complex regulatory landscape of digital assets, ensuring a robust governance structure is maintained across all exchange activities.

Experience & Qualifications

• Bachelor's degree in Finance, Business, Technology or a related field.
• 5+ years of relevant experience with 2+ years in a trading operations, or trade support management role within digital assets, FinTech, or electronic trading.
• You have a strong background and deep understanding of trading, market structure, and the full order lifecycle.
• Experience in FX, equities, or derivatives is a huge plus.
• You are technically proficient and have hands‑on experience managing and troubleshooting complex electronic trading systems running in the cloud. You are comfortable diving into system logs, diagnosing issues, and working with engineers to resolve them.
• Proficiency and understanding of the FIX protocol, APIs, and market data infrastructure is strongly preferred.
• Familiarity with risk management, digital asset custody solutions, KYC/AML and cyber-security best practices.
• Demonstrates strong critical thinking and a data-driven approach with an ability to thrive in a fast-paced, dynamic environment.

Bullish US LLC & CoinDesk Inc. are committed to offering competitive compensation and benefits. The anticipated base salary for this position is $140,000 - $175,000 + discretionary annual target bonus + performance incentives/benefits. Offered salary will be reflective of job related knowledge, skills and commensurate experience.

Bullish is proud to be an equal opportunity employer. We are fast evolving and striving towards being a globally-diverse community. With integrity at our core, our success is driven by a talented team of individuals and the different perspectives they are encouraged to bring to work everyday.