Exam Scheduling Assistant

Employee Workplace; Town of Florida (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

The Exam Scheduling Assistant at Employee Workplace manages ordering, scheduling and tracking NBME exams and verifies USMLE Board exams via the ECFMG site. This role supports students and coordinates with testing centers to ensure smooth exam administration.

Responsibilities include invoicing, score uploads, and maintaining exam records, with strong emphasis on accuracy, communication and customer service in a busy academic environment.

Qualifications

• High school diploma with post-secondary education; Bachelor’s degree preferred.
• 3+ years general office and/or customer service experience; higher education experience preferred.
• Excellent communication and interpersonal skills; strong customer service skills.
• Attention to detail and critical thinking skills.
• Computer skills in MS Word, Excel, Outlook and Internet applications.
• Experience with Banner, ImageNow and Salesforce preferred.

Responsibilities

• Order and schedule NBME CBSE, SCE and CCSE exams, including eligibility checks and notifying students.
• Upload exam windows and scores to Banner.
• Track and report student performance/scores on NBME exams.
• Coordinate with Prometric testing sites for issues, closures, and rescheduling.
• Submit NBME invoices for payment processing.
• Review and verify students for USMLE Step exams.
• Answer phone calls and respond to Salesforce inquiries.
• Complete other projects and duties as assigned.

Education

High school diploma / post-secondary education

Bachelor’s degree preferred

Excellent communication and interpersonal skills

Attention to detail

Critical thinking

Tools

Banner

ImageNow

Salesforce

MS Word

Excel

Outlook

Internet applications

Job description

Exam Scheduling Assistant

Opportunity at a Glance

The Exam Scheduling Assistant is primarily responsible for ordering, scheduling and tracking National Board of Medical Examiners® (NBME) exams and verifying United States Medical Licensing Examination® (USMLE) Board exams via the Educational Commission for Foreign Medical Graduates® (ECFMG) site..

Responsibilities

• Order and schedule NBME Comprehensive Basic Science Examinations (CBSE), Subject Clerkship Examinations (SCE) and Comprehensive Clinical Science Examinations (CCSE), including verifying eligibility requirements and notifying students accordingly.
• Upload exam windows and scores to Banner
• Track and report student performance/scores on all NBME examinations.
• Work with Prometric testing sites in case of technical issues, closures, and rescheduling.
• Submit NBME invoices for payment processing.
• Review and verify students for the USMLE Step exams.
• Answer phone calls and respond to and resolve Salesforce inquiries
• Completes other projects and duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of education, experience, knowledge, and skills required to competently perform these job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma with post-secondary education. Bachelor’s degree preferred
• At least 3 years general office and/or customer service experience; Higher education experience preferred
• Excellent communication and interpersonal skills; strong customer service skills
• Attention to detail and critical thinking skills
• Computer skills in MS Word, Excel, Outlook and Internet applications
• Experience with Banner, ImageNow and Salesforce preferred