Exam Scheduling Assistant

Staffmark Group; Town of Florida (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

Hunter Hamilton is seeking an Exam Scheduling Assistant to manage NBME exams scheduling, eligibility verification, and student notifications. The role supports coordination with NBME/USMLE processes and interacts with university systems.

The ideal candidate has strong office or customer service experience, excellent communication, and attention to detail, with proficiency in MS Office and familiarity with Banner and Salesforce.

Qualifications

• High school diploma with post-secondary education; bachelor's degree preferred.
• 3+ years general office or customer service experience; higher ed experience preferred.
• Excellent communication and interpersonal skills; strong customer service.
• Attention to detail and critical thinking skills.
• Computer skills: MS Word, Excel, Outlook and Internet applications.
• Experience with Banner, ImageNow and Salesforce preferred.

Responsibilities

• Order, schedule NBME exams and verify eligibility; notify students.
• Upload exam windows and scores to Banner.
• Track and report student performance on NBME exams.
• Coordinate with Prometric testing sites for issues, closures, and rescheduling.
• Submit NBME invoices for payment processing.
• Review and verify students for USMLE Step exams.
• Answer phone calls and respond to Salesforce inquiries.
• Complete other projects and duties as assigned.

Skills

Communication

Customer service

Attention to detail

Interpersonal skills

MS Office

Education

High school diploma

Bachelor's degree preferred

Tools

Banner

ImageNow

Salesforce

Job description

Exam Scheduling Assistant

Opportunity at a Glance

The Exam Scheduling Assistant is primarily responsible for ordering, scheduling and tracking National Board of Medical Examiners (NBME) exams and verifying United States Medical Licensing Examination (USMLE) Board exams via the Educational Commission for Foreign Medical Graduates (ECFMG) site..

Responsibilities

• Order and schedule NBME Comprehensive Basic Science Examinations (CBSE), Subject Clerkship Examinations (SCE) and Comprehensive Clinical Science Examinations (CCSE), including verifying eligibility requirements and notifying students accordingly.
• Upload exam windows and scores to Banner
• Track and report student performance/scores on all NBME examinations.
• Work with Prometric testing sites in case of technical issues, closures, and rescheduling.
• Submit NBME invoices for payment processing.
• Review and verify students for the USMLE Step exams.
• Answer phone calls and respond to and resolve Salesforce inquiries
• Completes other projects and duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of education, experience, knowledge, and skills required to competently perform these job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma with post-secondary education. Bachelor's degree preferred
• At least 3 years general office and/or customer service experience; Higher education experience preferred
• Excellent communication and interpersonal skills; strong customer service skills
• Attention to detail and critical thinking skills
• Computer skills in MS Word, Excel, Outlook and Internet applications
• Experience with Banner, ImageNow and Salesforce preferred

Hunter Hamilton is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Hunter Hamilton offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Hunter Hamilton is an E-Verify employer.