Exam Registration Coordinator — Certification Operations

CFP Board; Washington (District of Columbia); Hybrid; USD 54,000 - 63,000; Full time

Job summary

CFP Board is seeking a Program Coordinator for Exam Registration to support certification operations and ensure accurate candidate records. The role involves coordinating registration activities, applying examination policies, and assisting candidates with processes and accommodations.

The position emphasizes accurate data handling, cross-functional collaboration, and delivering a high-quality candidate experience. A hybrid schedule based in Washington, D.C.

Qualifications

• Bachelor's degree required or equivalent experience.
• 1–3 years of professional experience in certification/credentialing or related field.
• Knowledge of certification, testing, or credentialing operations preferred.
• Ability to coordinate multiple projects and meet deadlines.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and exercise sound judgment.

Responsibilities

• Coordinate examination registration activities to ensure applications and documentation are processed accurately and timely.
• Apply examination policies and terms consistently while ensuring compliance.
• Assist candidates with registration, withdrawals, refunds, accommodations, and policies.
• Monitor emails and inquiries; respond professionally and accurately.
• Review testing accommodations requests and coordinate supporting documentation.
• Prepare routine reports and dashboards for operational monitoring.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Microsoft Office

CRM platforms

Education

Bachelor's degree in business administration, public administration, psychology, education, communications, or related field

Tools

Microsoft Office

AMS systems

CRM platforms

Examination management systems

Job description

CFP Board is seeking a Program Coordinator for Exam Registration to support certification operations and ensure accurate candidate records. The role involves coordinating registration activities, applying examination policies, and assisting candidates with processes and accommodations.

The position emphasizes accurate data handling, cross-functional collaboration, and delivering a high-quality candidate experience. A hybrid schedule based in Washington, D.C.