Exam Proctoring Support Specialist

University of Vermont; Burlington (VT); On-site; USD 31,684 - 34,440; Full time

Job summary

University of Vermont is seeking an Exam Proctoring Support Specialist to coordinate and deliver exam accommodations in a student-centered environment. You will work with students, faculty, and campus partners to ensure accurate and efficient implementation of accommodations and to support daily EPC operations.

The role requires organizing and supervising staff, managing testing technology, and contributing to a collaborative environment that enhances access for students with disabilities.

Qualifications

• Associate degree or higher; relevant experience in office settings or higher education preferred.
• Experience with accessibility services and/or working with individuals with disabilities.
• Proficiency with word processing, adaptive software, and database management systems.

Responsibilities

• Coordinate and deliver exam accommodations for students.
• Schedule and administer accommodated exams; manage staffing, space and testing technology.
• Supervise and develop student and temporary staff; ensure compliance with FERPA and university policies.
• Collaborate with faculty and campus partners to improve processes and service delivery.

Skills

Office experience

Accessibility services

Data management

Communication skills

Confidentiality

In-person work

Education

Associate degree

Tools

RegisterBlast

Accommodate

Job description

Exam Proctoring Support Specialist

The Exam Proctoring Center (EPC) Support Specialist plays an essential role in advancing equitable access for students with disabilities by coordinating and delivering exam accommodations in a responsive, student-centered environment. This position supports the daily operations of the EPC, working closely with students, faculty, and colleagues across Student Accessibility Services and the Office of Accessibility Services to ensure that accommodations are implemented accurately, efficiently, and in compliance with applicable regulations.

In this role, the EPC Support Specialist manages the scheduling and administration of accommodated exams, maintains accurate records using systems such as RegisterBlast and Accommodate, and helps ensure the smooth coordination of staffing, space, and technology required for testing. The position also includes supervising and developing a team of student and temporary staff, contributing to a professional and supportive work environment. Through ongoing collaboration with faculty and campus partners, the EPC Support Specialist helps resolve logistical challenges, improve processes, and maintain a high standard of service delivery.

This is a dynamic role for someone who is highly organized, detail-oriented, and committed to fostering a welcoming and accessible environment. The EPC Support Specialist contributes to a collaborative team effort to remove barriers and enhance access, making a meaningful impact on student success within a mission-driven office.

Minimum Qualifications

• Associate degree and a minimum of two to three years of relevant experience in an office setting, human services, higher education, or a related field; demonstrated experience and competency in accessibility services and/or working directly with individuals with disabilities; proficiency with word processing, relevant technologies, adaptive software, and database management systems.
• Excellent communication, interpersonal, and conflict resolution skills; strong organizational and time management abilities with close attention to detail and the capacity to maintain confidentiality; commitment to serving diverse populations, demonstrated engagement in multiculturally competent and accessible practices, and proven ability to contribute to a collaborative and inclusive work environment.
• Ability to learn, troubleshoot, and support testing technologies, assistive technologies, and related software applications.
• Demonstrated ability to manage multiple priorities and deadlines in a fast-paced, high-volume environment.
• Demonstrated ability to maintain confidentiality and handle sensitive student information in accordance with FERPA and applicable university policies.
• Ability to work in-person five days per week.

Anticipated Pay Range

$23 - $25/hour

Special Conditions

A probationary period may be required; occasional evening and/or weekend work required (if non-exempt position, may result in overtime). This position is ineligible for telework due to the essential functions. Background check required for this position.