(EWR) Part-Time Lead Cabin Appearance Agent

unitedgroundexpressexternal; New Jersey; On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Travel discounts for employee

Job summary

United Ground Express is seeking a Lead Cabin Appearance Agent to ensure clean, safe cabin appearance across shifts and assignments. You will oversee cleaning, restocking, and daily checks to support on-time departures while maintaining high standards of safety and customer service.

You will coordinate with Dispatchers, supervise staff, and communicate effectively with hub services, ensuring compliance with FAA/TSA and related requirements.

Qualifications

• High school diploma or GED preferred.
• Must be 18 years or older.
• Valid state driver’s license required.
• Fluent reading/writing/speaking of English.
• Ability to perform physical tasks (bend, stoop, climb).
• Experience with computer/tablet data entry and radio use.
• Eligible for credentials (FAA, TSA, Port Authority, U.S. Customs).
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Remove trash and clean/restock lavatories and magazines.
• Clean aircraft interior incl. floors, seats, pockets, and trays.
• Perform Daily Equipment Checks and security searches.
• Coordinate with Dispatchers and Supervisors for assignments.
• Report injuries, incidents and customer issues promptly.
• Maintain professional relations with staff and authorities.
• Ensure safe, caring, dependable, efficient operations.
• Perform other duties as assigned.

Skills

Excellent communication

English fluency

Data entry on PC

Physical stamina

Coordinate teams

Education

High school diploma or GED

Job description

Lead Cabin Appearance Agent

Key responsibilities

• Remove all trash from aircraft and clean and restock all lavatories and soiled magazines
• Clean aircraft floor, galley, all seats, seat back pockets, and tray tables
• Complete Daily Equipment Checks and associated checklists, including security searches
• Use personal protective equipment, including a face shield & hearing protection
• Manage the daily operation to ensure all assigned tasks are completed efficiently and thoroughly
• Provide direction, instruction and coaching to employees as needed
• Work closely with Dispatchers and Supervisors to ensure employee assignments are followed and completed correctly
• Effectively communicate with all hub services agents
• Ensure any injuries, incidents, accidents, and/or customer service issues are properly reported and processed
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Ensure the operation functions in a safe, caring, dependable and efficient manner at all times
• Perform other duties, as assigned

Qualifications and minimum requirements

• High school diploma, GED or preferred
• Minimum of 18 years old
• Must possess a valid state issued driver’s license
• Excellent communication skills
• Must be able to read, write, and speak English fluently
• Ability to operate a computer/tablet to enter and retrieve data
• Must be willing and able to perform a variety of physical activities including, bending, stooping, climbing, and working in tight spaces
• Must be able to be alert to moving vehicles or aircraft and use radio equipment
• Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags
• Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal) per local requirements
• Legally authorized to work in the United States without sponsorship
• Must be able to work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need
• Successful completion of interview required to meet job qualifications

What we provide

• Competitive benefits
• Competitive wages
• Earned Paid Time off
• Discounted travel for you and your immediate family
• Career advancement opportunities

United Ground Express is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, citizenship, color, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sexual orientation, or veteran status (or any other protected category under applicable law).

ADA Specifications

• Ability to operate a computer to enter and retrieve data
• Ability to utilize radio equipment for communications
• Ability to lift up to 70lbs on a consistent basis
• Ability to pass all pre-screening clearances applicable to position qualifications.