EVV & Facility Support Specialist (Remote)

Wellcove; United States; Remote; USD 35,000 - 52,000; Full time

Job summary

Wellcove is seeking a Customer Support Representative to manage EVV and Facility platform usage, ensure data accuracy, and guide clients through training and ongoing support. The role emphasizes professional communication, timely issue resolution, and adherence to compliance for invoicing processes.

The position supports remote work with a focus on customer-first service, data integrity, and successful resolutions across callers, claimants, and agencies.

Qualifications

• Proficiency with Microsoft Office applications.
• Excellent communication and etiquette in phone and email interactions.
• Ability to learn new duties and technology-related skills as required.
• Willingness to work remotely and independently.

Responsibilities

• Serve as a point of contact for clients using Wellcove EVV and Facility platforms.
• Assist claimants, caregivers, home care agencies, and facilities with inquiries about EVV and Facility platforms.
• Provide training and guidance to clients on the use of EVV and Facility platforms and processes.
• Gather required information accurately and record data in Wellcove’s systems.
• Maintain organized documentation for all client interactions and training sessions.

Skills

Microsoft Office

Customer service

Communication

Education

Diploma or equivalent

High School or GED

Job description

Wellcove is seeking a Customer Support Representative to manage EVV and Facility platform usage, ensure data accuracy, and guide clients through training and ongoing support. The role emphasizes professional communication, timely issue resolution, and adherence to compliance for invoicing processes.

The position supports remote work with a focus on customer-first service, data integrity, and successful resolutions across callers, claimants, and agencies.