EVV Compliance & Tech Support Specialist

AmeriBest Home Care; Philadelphia (Philadelphia County); On-site; USD 48,000 - 65,000; Full time

Job summary

AmeriBest Home Care is seeking an EVV Compliance Specialist to manage day-to-day administration of the HHAeXchange platform, ensuring regulatory compliance and accurate caregiver records. The role includes onboarding new caregivers, setting up FOB hardware, and troubleshooting issues with mobile apps, landline access, and IVR systems.

You will provide frontline support to caregivers, monitor EVV dashboards, identify anomalies, and help maintain high data integrity while working in a office

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of Customer Service experience.
• Preferred: 1 year of experience with Electronic Visit Verification (EVV) systems.
• Preferred: Prior experience in Home Care or a healthcare office environment.

Responsibilities

• 1. System Setup & Onboarding: Facilitate new caregiver registrations and training on the EVV platform.
• 2. Troubleshooting & Support: Act as the main support contact for caregivers facing technical difficulties.
• 3. Compliance & Quality Assurance: Ensure consistent and compliant use of EVV technology; identify fraudulent activity.
• 4. Daily Dashboard Monitoring: Conduct daily EVV Dashboard reviews and resolve issues related to phone numbers and FOB confirmations.
• 5. Real-Time Call Handling: Answer incoming calls regarding EVV issues from 9:00 am to 5:00 pm.

Skills

Problem-solving

Communication

Attention to detail

Data entry accuracy

EMR systems

EVV platforms

Education

High School Diploma

Tools

HHAeXchange

Microsoft Office

Job description

AmeriBest Home Care is seeking an EVV Compliance Specialist to manage day-to-day administration of the HHAeXchange platform, ensuring regulatory compliance and accurate caregiver records. The role includes onboarding new caregivers, setting up FOB hardware, and troubleshooting issues with mobile apps, landline access, and IVR systems.

You will provide frontline support to caregivers, monitor EVV dashboards, identify anomalies, and help maintain high data integrity while working in a office