EVV Compliance Specialist

Kaizen Lab Inc.; Brockton (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid holidays

Vacation and sick days

401k

Mileage reimbursement

Job summary

Kaizen Lab Inc. is hiring an EVV Compliance Specialist in Brockton, Massachusetts. This role involves ensuring adherence to state regulations and agency policies within home care services, supporting staff in completing Electronic Visit Verification (EVV) tasks, and conducting audits.

The ideal candidate should have excellent organizational and communication skills, experience in customer service, and a high school diploma or GED. The position offers a comprehensive benefits package and salary paid bi-weekly, ensuring a supportive working environment.

Qualifications

• Experience in a customer service or administrative role.
• Ability to manage time effectively in a fast-paced environment.
• Excellent telephone skills and a dependable professional.

Responsibilities

• Support daily EVV monitoring activities.
• Conduct internal audits for adherence to policies.
• Maintain compliance records and reports.

Skills

Customer service experience

Organizational skills

Communication skills

Problem-solving skills

Proficient in Microsoft Office

Education

High school diploma or GED

Associate degree preferred

Job description

Position: EVVCompliance Specialist

Reports to: Administrator

Revised: 09/07/2025

Job Summary Brockton Home Health Care is looking for a detail-oriented EVV Compliance Specialist to help maintain high standards in home care services. This key role ensures our road staff and operations remain compliant with state of Massachusetts regulations and company policies. The EVV Compliance Specialist will make sure every road staff logs into Axxess to complete Electronic Visit Verification (EVV) by clocking in and out according to their work schedule.

About Brockton Home Health Care

Brockton Home Health Agency is Medicaid and Medicare certified in Massachusetts and accredited by the Joint Commission - Accreditation of Healthcare Organizations (JCAHO). It provides health services, skilled and non-skilled, to adults and elderly with home support. The agency also provides health care staffing needs for health facilities as well as non-medical transportation services.

Our mission is to provide each client and family with a sense of comfort, knowing they are being cared for by professionals who are exceptional in their field and who are innately invested in the well‑being of others.

Key Responsibilities

• Functions as primary support for daily EVV monitoring
• Conducts internal audits to ensure adherence to agency policies and state regulations with EVV
• Identifies gaps and re-educates road staff as needed
• Assists with Electronic Visit Verification (EVV)
• Communicates with staff and clients as needed
• Maintains organized compliance records and reports

Highlights

• Brockton Home Health Care offers a comprehensive benefits plan that includes paid holidays, vacation and sick days, 401k, direct deposit.
• Mileage reimbursement for all field travel.
• Salaried position that is paid bi-weekly.
• Great environment to work.

Qualifications

• Previous experience in a customer service or administrative role.
• Strong organizational skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Excellent telephone skills.
• Highly professional and dependable.
• Proficient computer and Internet skills, including Microsoft Office suite.
• Previous customer service or administrative experience required; healthcare and/or home care experience preferred.
• High school diploma or GED required.
• Associate degree preferred.

As an accredited, regulated, certified, and licensed home health care provider, Brockton Home Health Care complies with all state/local mandates.

Brockton Home Health Care, and its associated entities and joint venture partners, are an Equal Opportunity Employer. All employment decisions are made on a non discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state, and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.