EVS Training Leader: Patient Experience & Safety

TouchPoint Support Services; Indianapolis (IN); Presencial; USD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Parental Leave

Holiday Time Off

Personal Leave

FSAs

Employee Assistance Program

Resumo da oferta

TouchPoint in Indianapolis seeks an Environmental Services Training Manager to ensure frontline associates are prepared for high cleaning quality, safety, and patient experience standards in a hospital setting.

The role leads hands-on training, staff development, patient experience rounds, and EVS performance observations, interfacing with EVS leadership and corporate training partners to guide daily instruction.

Qualificações

• Associate or Bachelor's Degree preferred.
• 3 years of relevant experience, ideally in training, environmental services, hospitality, or healthcare support roles.
• Strong communication abilities, both written and verbal.
• Ability to multi-task and establish effective priorities in a dynamic, fast-paced environment.
• Demonstrates initiative, responsibility, leadership, and flexibility.
• Ability to remain organized and engaged while managing multiple responsibilities.
• Experience training or working with large teams and diverse workgroups.
• Proficient computer skills to include various computer programs, Microsoft Office programs, e-mail and the internet.

Responsabilidades

• Plan, coordinate, and deliver new-hire training for hourly associates and management trainees through individualized coaching, small-group sessions, and hands-on instruction on the floor.
• Ensure associates are trained to independently perform cleaning tasks to standards.
• Support patient experience initiatives through direct engagement and observation of cleaning quality.
• Serve as a key resource for retraining, staff development, and consistent EVS practices.
• Manage a balance of administrative responsibilities and training.
• Provide clear communication and feedback loops to salaried EVS managers.
• Use corporate training initiatives to develop and guide daily training content.
• Customize training documentation, forms, and tools to meet site-specific needs.
• Prepare monthly reports outlining training activity, participation, and performance statistics.
• Serve as a liaison with other Training Coordinators, Corporate HR, and Corporate Training teams.
• Conduct housekeeper performance observations; identify gaps and provide retraining as needed.
• Facilitate training huddles, monthly town hall training topics, and ongoing education.
• Participate in patient rounding to support patient satisfaction and service recovery.
• Collaborate with the Office Manager and salaried managers for administrative tasks and sign-offs.
• Provide performance feedback and training updates to leadership.
• Additional duties as assigned

Conhecimentos

Training coordination

Communication skills

Leadership

Multitasking

MS Office / IT literacy

Formação académica

Associate or Bachelor’s Degree

Ferramentas

MS Office

CRM software

Descrição da oferta de emprego

TouchPoint in Indianapolis seeks an Environmental Services Training Manager to ensure frontline associates are prepared for high cleaning quality, safety, and patient experience standards in a hospital setting.

The role leads hands-on training, staff development, patient experience rounds, and EVS performance observations, interfacing with EVS leadership and corporate training partners to guide daily instruction.