EVS Supervisor

Virgin Hotels Las Vegas; Las Vegas (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Virgin Hotels Las Vegas is seeking an EVS Supervisor to support the Environmental Services Manager in daily operations and to stand in when they are absent. You will guide housekeeping staff, assign tasks, monitor performance, and help enforce standards of cleanliness and guest satisfaction.

Ideal candidates bring strong leadership, clear communication, and the ability to train and motivate a diverse team in a fast-paced hospitality environment on the Las Vegas Strip.

Qualifications

• Must have strong leadership and communication skills.
• Experience in hospitality or housekeeping environments is a plus.
• Ability to train and motivate diverse teams.
• Proactive and guest-focused attitude.

Responsibilities

• Assist EVS Manager in scheduling and delegating tasks.
• Direct day-to-day department operations in the Manager's absence.
• Maintain departmental cleanliness standards and inspect areas of responsibility.
• Implement disciplinary procedures and performance appraisals as needed.
• Coordinate training programs for new methods and techniques.
• Represent the Department in public relations and coordination with other departments.

Skills

Team leadership

Communication

Customer service

Problem solving

Multitasking

English proficiency

Job description

YOUR MISSION (The Job Description)

The EVS Supervisor will play an important role for assisting the Environmental Services Manager in the day-to-day activities of the Environmental Services Department. Also responsible for directing the day-to-day activities of the department in the absence of the Environmental Services Manager. The EVS Supervisor will be responsible for Assist EVS Manager in the implementation of disciplinary procedures, recommend termination of employees, pay increases, promotions or demotions, employee performance appraisals and schedules employees.

Qualifications

THE NITTY-GRITTY (The Essential Job Duties) Including but not not limited to:

• Appraise work situations, prioritize, and direct work assignments to accomplish all assigned job functions
• Assist EVS Manager in assigning routine and non-routine job functions to departmental employees, inputs time and attendance for all employees
• Perform various administrative duties as assigned by the EVS Manager
• Maintain a good public relations image for other property departments and patrons
• Carry out training programs as new methods or techniques are adopted by the department
• Maintain departmental cleanliness standards through inspection process throughout all assigned areas of responsibility by observing and correcting any work-related deficiencies
• Responsible for outside maintenance functions
• Properly executes the 10/5, 1st - last core standard

WHAT IT TAKES (The Qualities We Look For)

• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent customer relations, communication, presentation, and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to enthuse and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high quality and brilliant customer service

MUST HAVE'S

• Always communicate effectively, with customers and all levels of employees
• Observe and direct actions of subordinates
• Use a computer keyboard, calculator, etc.
• Ability to communicate effectively, orally and written, in English

WOULD BE NICE TO HAVE'S

• Knowledge and understanding of cleaning tools, chemicals and procedures
• Working knowledge of time and attendance system, adding machine and typewriter
• A minimum of one year experience in Environmental Services Department or related field
• Supervisory experience preferred
• Bilingual English/Spanish

THE WORKING CONDITIONS

• Ability to scrub and scour different surfaces using the appropriate tools
• Frequent bending, stooping, reaching, and wiping
• Able to lift 25 pounds
• Able to push 100 pounds
• Operate in a working environment that is subject to varying levels of cold, heat, sound, crowds, smoke, and vibration. You may come into contact with pet hair/dander
• This position occasionally works outside and is subject to all weather conditions. Proper clothing is provided
• Cleaning chemicals are utilized in this position. Proper precautions will be taken
• Must be able to withstand prolonged standing, stretching, bending, and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to, CRT fatigue, noise, dust, cigarette smoke, and pet dander/hair
• Must be able to work in a fast-paced, busy, and somewhat stressful environment, and maintain physical stamina and mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude."
• Unwavering integrity and endless work ethic.
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated

This is not an exhaustive list of duties, responsibilities, and conditions.

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*