Environmental Services Lead

Advocate Health; Burlington (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Advocate Health is seeking an Environmental Services Leader to oversee daily EVS operations, supervise staff, and coordinate schedules to ensure optimal cleaning and patient safety in a hospital setting.

The role emphasizes staff training, adherence to EVS procedures, and delivering excellent customer service while maintaining a positive department image and effective communication with leadership and patients.

Qualifications

• High School diploma or equivalent required.
• Leadership experience preferred.
• At least one year in Housekeeping.
• Strong communication and customer service skills.
• Ability to communicate instructions.

Responsibilities

• Lead day-to-day operations of the Environmental Services (EVS) program.
• Coordinate staff assignments and adjust schedules to ensure proper staffing.
• Monitor safety and adherence to EVS procedures.
• Communicate performance and customer satisfaction improvements.
• Train associates and assist in department orientation.
• Maintain licenses, certifications, and required training.
• Liaise with patients, families, and staff as needed.

Skills

Good communication skills

Good organizational skills

Excellent customer service skills

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Education

High School diploma or equivalent

Leadership experience preferred

At least one year in Housekeeping

Job description

Major Responsibilities

Lead co-workers in the day-to- day operations of the Environmental Services department (EVS) program.

1. 1)Confers, plans ahead with supervisory staff, on job assignments, projects and activities.
2. 2)Verifies completion of all assigned duties/tasks by Environmental Services staff according to EVS procedures.
3. 3)Responsibility for assisting in scheduling of the Environmental Services staff.
4. 4)Adjusts the daily schedule to ensure proper staffing in all areas.

Functions as Environmental Services Tech, knowing all positions/responsibilities within department. When in a lead role

1. 1)Role in Hazardous Materials, spills and disaster plans
2. 2)Assists in competencies
3. 3)Monitor Bed Tracking
4. 4)Monitors lunch and breaks
5. 5)Liaison between EVS and customers/staff as needed
6. 6)Coordinate projects/set ups
7. 7)Assist with room inspection high touch, etc.
8. 8)Issues key, pagers, equipment, etc
9. 9)Makes suggestions for work improvement

Supply and equipment use and maintenance

1. 1) Assists in training and introducing new equipment and cleaning methods by demonstrating techniques and procedures
2. 2) Inspects equipment and supplies for cleanliness and possible damage, to ensure that it is in working for the next shift use and maintenance of all equipment.

Communicate to leadership associate performance, conduct, issues, etc.

Customer Satisfaction - Demonstrates a commitment to satisfying customer needs and exceeding customer expectations. Continues to improve patient and customer satisfaction scores.

1. 6)Maintains courteous and pleasant attitude to patients, families and other contacts.
2. 8) Utilizes appropriate chain of command in resolving complaints, grievances
3. 7) Maintains confidential patient and departmental information.
4. 5) Presents department in a positive manner to all contacts.
5. 1) Utilizes AIDET with both Internal Customers and External Customers.
6. 2) Demonstrates ability to identify and resolve interpersonal conflicts constructively when dealing with fellow associates.
7. 3) Demonstrates a positive, supportive attitude to patient families and other personnel in emergency and non-emergency situations.
8. 4) Displays patient and tact when dealing with other hospital personnel.

Trains associates and assists in Department Orientation Process.

1. 1) Maintains licenses and certificates as appropriate
2. 2) Fulfills operating unit, competencies, and required training.

Education/Experience Required

• *High School diploma or equivalent
• *Leadership experience preferred.
• *At least one year in Housekeeping

Knowledge, Skills & Abilities Required

• *Good communication skills
• *Good organizational skills
• *Excellent customer service skills
• *Must be able to communicate instructions

Physical Requirements and Working Conditions

• Team player Able to work with all levels of personnel
• Demonstrates flexibility
• Projects a positive attitude
• Willing to learn, cooperate
• Self-motivated
• Demonstrates initiative
• Good communication skills. Written and verbal
• Thinking consistent with Advocate Mission, Values, Philosophies and quality concepts EVS product and equipment knowledge
• Potential exposure to hazardous materials
• Job responsibility involves walking, standing, bending, climbing and lifting throughout the workday.
• Ability to perform medium lifting: up to 35 pounds occasionally and/or 10 to 15 pounds frequently and/or up to 10 pounds constantly.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.