Environmental Services - Team Lead

Advocate Health Care; Libertyville (IL); On-site; USD 52,000 - 68,000; Full time

Job summary

Advocate Health Care in Libertyville, IL is seeking an Environmental Services Supervisor to lead the EVS team in daily hospital operations. You will guide staff, schedule tasks, and ensure high cleanliness standards across patient floors and common areas.

Responsibilities include coordinating with supervisory staff, verifying task completion, and maintaining equipment and supplies. You will train associates, communicate with leadership, and promote safety and patient satisfaction.

Qualifications

• High School diploma or equivalent; leadership experience preferred; 3 years in Housekeeping.
• Good communication and organizational skills; excellent customer service.
• Ability to communicate instructions clearly and work with diverse teams.

Responsibilities

• Lead co-workers in the day-to-day operations of the EVS program.
• Plan ahead with supervisory staff on assignments, projects and activities.
• Verify completion of all assigned duties/tasks per EVS procedures.
• Assist in scheduling EVS staff and adjust daily schedule to ensure proper staffing.
• Functions as Environmental Services Tech, knowing all positions within department.
• Liaison between EVS and customers/staff; coordinate projects and room inspections.
• Train associates and assist in Department Orientation.

Skills

Communication skills

Organizational skills

Customer service

Instructional communication

Education

High School diploma or equivalent

Job description

Major Responsibilities

Lead co-workers in the day-to- day operations of the Environmental Services department (EVS) program.

• Confers, plans ahead with supervisory staff, on job assignments, projects and activities.
• Verifies completion of all assigned duties/tasks by Environmental Services staff according to EVS procedures.
• Responsibility for assisting in scheduling of the Environmental Services staff.
• Adjusts the daily schedule to ensure proper staffing in all areas.

Major Responsibilities

Lead co-workers in the day-to- day operations of the Environmental Services department (EVS) program.

• Confers, plans ahead with supervisory staff, on job assignments, projects and activities.
• Verifies completion of all assigned duties/tasks by Environmental Services staff according to EVS procedures.
• Responsibility for assisting in scheduling of the Environmental Services staff.
• Adjusts the daily schedule to ensure proper staffing in all areas.

Functions as Environmental Services Tech, knowing all positions/responsibilities within department. When in a lead role:

• Role in Hazardous Materials, spills and disaster plans
• Assists in competencies
• Monitor Bed Tracking
• Monitors lunch and breaks
• Liaison between EVS and customers/staff as needed
• Coordinate projects/set ups
• Assist with room inspection high touch, etc.
• Issues key, pagers, equipment, etc
• Makes suggestions for work improvement

Supply and equipment use and maintenance.

• Assists in training and introducing new equipment and cleaning methods by demonstrating techniques and procedures
• Inspects equipment and supplies for cleanliness and possible damage, to ensure that it is in working for the next shift use and maintenance of all equipment.

Communicate to leadership associate performance, conduct, issues, etc.

Customer Satisfaction - Demonstrates a commitment to satisfying customer needs and exceeding customer expectations. Continues to improve patient and customer satisfaction scores.

• Utilizes AIDET with both Internal Customers and External Customers .
• Demonstrates ability to identify and resolve interpersonal conflicts constructively when dealing with fellow associates.
• Demonstrates a positive, supportive attitude to patient families and other personnel in emergency and non-emergency situations.
• Displays patient and tact when dealing with other hospital personnel.
• Presents department in a positive manner to all contacts.
• Maintains courteous and pleasant attitude to patients, families and other contacts.
• Maintains confidential patient and departmental information.
• Utilizes appropriate chain of command in resolving complaints, grievances

Trains associates and assists in Department Orientation Process.

• Maintains licenses and certifictes as appropriate
• Fullfills operating unit, competencies, and required training.

Education/Experience Required

• High School diploma or equivalent *leadership experience preferred. *3 years experience with at least one in Housekeeping

Knowledge, Skills & Abilities Required

• Good communication skills *Good organizational skills *Excellent customer service skills *Must be able to communicate instructions

N/A

Physical Requirements And Working Conditions

Team player Able to work with all levels of personnel Demonstrates flexibility Projects a positive attitude Willing to learn, cooperate Self motivated Demonstrates initiative Good communication skills. Written and verbal Thinking consistent with Advocate Mission, Values, Philosophies and quality concepts EVS product and equipment knowledge Potential exposure to hazardous materials

Job responsibility involve walking, standing, bending, climbing and lifting throughout the work day. Ability to perform medium lifting: up to 35 pounds occasionally and/or 10 to 15 pounds frequently and/or up to 10 pounds constantly.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.