EVS ASSISTANT SHIFT MANAGER

PENN Entertainment, Inc.; Charles Town (WV); In loco; USD 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

PENN Entertainment’s Charles Town location is seeking an Environmental Services Supervisor to lead a designated shift, ensuring clean facilities and outstanding guest experiences. You will supervise staff, coordinate schedules, and contribute to budget planning while upholding safety standards and company programs.

The role emphasizes guest satisfaction, adherence to OSHA guidelines, and effective communication with management and team members in a fast-paced casino environment.

Competenze

• Experience reading and interpreting general regulations and procedures.
• Ability to write reports, business correspondence, and manuals.
• Ability to present information to groups of managers and staff.
• Knowledge of OSHA standards and safety guidelines.
• Ability to perform EVS tasks physically when needed.

Mansioni

• Supervise staff and manage daily operations of a designated shift.
• Coordinate scheduling with the manager to ensure guest satisfaction.
• Assist in budgeting and report budget concerns to the manager.
• Uphold superior customer service standards across the team.
• Ensure daily cleaning and deep-cleaning activities per standards.
• Inspect completed work and monitor quality control.
• Maintain supply par levels and assist in ordering supplies.
• Ensure OSHA standards are followed and safety practices observed.
• Ensure all equipment is in working order and available for tasks.
• Adhere to regulatory compliance and report potential issues.

Conoscenze

Reading skills

Written communication

Presentation skills

MS Office

OSHA knowledge

Interpersonal skills

Formazione

Associate’s Degree in related field

Strumenti

Carpet cleaners

Floor machines

Vacuum cleaners

Descrizione del lavoro

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance withdepartment and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Ensures the day-to-day cleaning of the Casino property is performed to established standards on a designated shift. Also ensures deep cleaning activities are performed with minimal impact to operations, during applicable shift.
• Responsible for inspecting work. Inspects completed work.
• Responsible for keeping supply par levels according to standard operating procedures on a designated shift. Makes recommendations for needed supplies and equipment.
• Assists in ordering all supplies and equipment inventory.
• Responsible for ensuring OSHA standards are followed.
• Responsible for ensuring department has all necessary tools to complete tasks and that all equipment is in working order.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Associate’s Degree (A.A.) in related field; or two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Knowledge of OSHA standards.
• Must be able to perform the physical job duties of all EVS team members in times of emergencies.
• Must be able to operate all standard EVS equipment, including, but not limited to: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, mop, broom, and hand held radio operation.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.