EVS ASSISTANT SHIFT MANAGER

Hollywood Casino at Charles Town Races; Charles Town (WV); On-site; USD 42,000 - 60,000; Full time

Job summary

PENN Entertainment in Charles Town, WV is seeking an EVS Supervisor to lead daily cleaning operations on a designated shift. You will supervise staff, monitor performance, manage schedules, and help ensure guest satisfaction while upholding safety and regulatory standards.

The role requires reading, analyzing, and interpreting general procedures and regulations, plus writing clear reports and manuals. You must be proficient in Microsoft Excel, Word, and Outlook and able to train teammates in

Qualifications

• Associate's degree or two years related experience preferred.
• Ability to read, analyzes, and interprets general business materials and procedures.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information clearly to groups of managers and customers.
• Knowledge of OSHA standards.
• Must operate standard EVS equipment and handle basic maintenance duties.
• Proficiency in Microsoft Office applications.

Responsibilities

• Supervise staff and manage daily shift operations.
• Support, administer, and monitor goals and profits.
• Adhere to scheduling and coordinate with manager on scheduling concerns.
• Assist in budgeting and report budget concerns to management.
• Promote excellent customer service and ensure service standards are followed.
• Ensure day-to-day cleaning of the casino property and oversee deep cleaning as needed.
• Inspect completed work and maintain tool and supply levels.
• Assist in ordering supplies and equipment inventory.
• Ensure compliance with regulatory requirements and report issues to management.
• Maintain confidentiality in all departmental and company matters.

Skills

Supervisory experience

Guest service focus

Communication skills

Regulatory compliance awareness

Safety minded

Education

Associate's Degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits- such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for supervising staff and the overall daily management of a designated shift . Supports, administers and manages operational goals and monitors achievements of performance and profit objectives .
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Ensures the day-to-day cleaning of the Casino property is performed to established standards on a designated shift. A lso ensur es deep cleaning activities are performed with minimal impact to operations, during applicable shift.
• Responsible for inspecting work. Inspects completed work.
• Responsible for keeping supply par levels according to standard operating procedures on a designated shift . Makes recommendations for needed supplies and equipment.
• Assists in ordering all supplies and equipment inventory.
• Responsible for ensuring OSHA standards are followed.
• Responsible for ensuring department has all necessary tools to complete tasks and that all equipment is in working order.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

• Associate's Degree (A.A.) in related field ; or two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyzes , and interprets general business periodicals, professional journals, technical procedures, or governmental regulations .
• Ability to write reports, business correspondence, and procedure manuals .
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public .
• Knowledge of OSHA standards.
• Must be able to perform the physical job duties of all EVS team members in times of emergencies.
• Must be able to operate all standard EVS equipment, including , but not limited to : vacuum cleaners, floor machines, carpet extractors, computer, copy machine, mop, broom, and hand held radio operation.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook ).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals . Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us.

Equal Opportunity Employer