EVS ASSISTANT SHIFT MANAGER

PENN Entertainment, Inc.; Columbus (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

PENN Entertainment, Inc. is seeking an EVS Supervisor to lead a housekeeping team on a designated shift at our Columbus property. You will guide staff, monitor performance, and ensure guest satisfaction while upholding safety standards.

You will coordinate scheduling with the site manager, manage supply needs, and help maintain cleaning quality in the casino. Strong communication and basic computer skills are required; prior supervisory experience is preferred.

Qualifications

• High School Diploma or GED required; 1 year related experience preferred or equivalent
• Must be able to perform physical duties of EVS staff
• Proficient with Microsoft Office applications (Excel, Word, Outlook)
• Ability to operate standard EVS equipment and coordinate with manager on scheduling

Responsibilities

• Provide guidance and daily supervision to EVS staff on designated shift
• Support goals and monitor performance and budget objectives
• Coordinate scheduling with manager with emphasis on guest satisfaction
• Ensure OSHA standards and regulatory compliance are followed

Skills

Customer service

Guest interaction

Conflict resolution

Numerical skills

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

EVS equipment operation

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for providing guidance and daily supervision to staff in the department on designated shift.
• Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists with oversight of the day-to-day cleaning of the Casino property.
• Keeps accurate inventory of supplies and equipment; communicates supply needs to manager in a timely manner.
• Inspects completed work to ensure work is completed and meets established standards.
• Responsible for ensuring OSHA standards are followed.
• Responsible for reporting property damage or any problems to manager in a timely manner.
• Assists in providing distribution of work assignments.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Performs all other related and compatible duties as assigned.

Requirements

• High School Diplomas or GED is required; Bachelors’ degree preferred; one year related experience and/or training; or equivalent combination of education and experience.
• Must be able to perform the physical job duties of all EVS team members in times of emergencies.
• Must be able to operate all standard EVS equipment, including, but not limited to: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, mop, broom, and hand heldradio operation.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.