Eviction Diversion Coordinator — Mediation & Housing Support

Tenfold; Lancaster (Lancaster County); On-site; USD 36,000 - 48,000; Full time

Job summary

Tenfold seeks an Eviction Diversion Coordinator to manage the daily operations of the Eviction Diversion Program within the Empowerment Center and collaborate with the Magisterial District Court 02-1-01 to prevent eviction.

The role involves building relationships, coordinating intake, assessing eligibility, connecting tenants with resources, and documenting outcomes to support housing stability. 40-hour weeks, on-site in Lancaster, PA.

Qualifications

• Bachelor’s degree in social work, public administration, law, or related field preferred.
• Minimum of 3 years of experience in housing, eviction prevention, or related social services.
• Knowledge of fair housing law, landlord/tenant rights, and eviction procedures.
• Strong negotiation and conflict resolution skills.
• Experience working with diverse populations experiencing housing instability.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and case management software.

Responsibilities

• Build and maintain positive, collaborative relationships with the local magisterial district judge and court staff.
• Establish and maintain open lines of communication with local landlords to foster a cooperative approach to eviction prevention.
• Support relationships with partnering organizations and services to further program and client success.
• Serve as liaison between landlords, tenants, and local professionals to mediate conflicts and negotiate solutions that prevent eviction.
• Manage incoming eviction hearing docket and develop tools to connect with clients prior to hearing.
• Review and determine tenant’s eligibility for service in the program.
• Work directly with tenants facing eviction to assess their needs and connect them with appropriate resources.
• Attend court hearing to assist tenants in completing intake forms, connecting eligible tenants to legal representation, and documenting court outcomes.
• Assist tenants in negotiating with landlords to prevent eviction by facilitating communication and addressing concerns related to payment and lease violations.
• Help coordinate payment plans and agreements between tenants and landlords that ensure both parties are satisfied and eviction is avoided prior to court hearing.
• Conduct intakes, collect documentation and schedule appointments with Tenfold’s Housing Counseling team for additional services and counseling.
• Maintain accurate case files, documenting all interactions, negotiations, and outcomes related to eviction prevention efforts.
• Input case data in Tenfold CMS-Homeward Bound within 72 hours of service delivery and into Empower Lancaster when required.
• Track and report eviction prevention efforts, identifying trends and barriers to success.
• Coordinate with social service agencies, legal organizations, and other community resources to provide holistic support to tenants.

Skills

Negotiation

Communication

Teamwork

Microsoft Office

Case management

Education

Bachelor’s degree in social work, public administration, law, or related field

Tools

Case management software

Microsoft Office

Job description

Tenfold seeks an Eviction Diversion Coordinator to manage the daily operations of the Eviction Diversion Program within the Empowerment Center and collaborate with the Magisterial District Court 02-1-01 to prevent eviction.

The role involves building relationships, coordinating intake, assessing eligibility, connecting tenants with resources, and documenting outcomes to support housing stability. 40-hour weeks, on-site in Lancaster, PA.